Bond Consultants Group Is Hiring A Bilingual Japanese Administrative Position

Customer Accounts Support & Sales Assistance Role

This position involves managing customer accounts, providing support to sales teams, and ensuring smooth communication and administrative processes with clients.

Primary Responsibilities

• Support Sales Team: Serve as direct support for assigned Salesperson(s) in managing current and prospective customer accounts.
• Order Processing: Receive order information via phone, fax, email, or EDI from established customers and refer prospective customer calls to the salesperson.
• Credit Procedures: Obtain credit information from potential customers and forward applications to the accounts receivable supervisor as needed.
• Customer Communication: Inform customers about order details such as unit prices, credit terms, shipping dates, delays, or other pertinent updates.
• Data Accuracy: Ensure all received customer information is accurate and complete.
• Shipment Coordination: Collaborate with production, sales, warehouse, and transportation personnel to expedite or trace shipments.
• Complaint Handling: Respond timely to customer complaints and communicate issues with the relevant salesperson.
• Account Administration: Manage billing, order entry, verification, invoicing, and filing of invoices and related documents.
• Invoice Receivables Coordination: If assigned, process invoices from international offices, re-format documents, and maintain supporting files.
• Additional Duties: Perform all other tasks as assigned by supervisors or managers.

Additional Details

Interested candidates are encouraged to schedule a quick phone call to discuss further details and share their experience. The availability for calls is between 10:00 AM and 5:00 PM (Chicago time). Please specify your preferred time.

Compensation & Benefits

• Pay Range: $21.00 - $22.00 per hour
• Benefits: Health insurance included

Application & Requirements

• Application Question: Do you require Visa Sponsorship in the future?
• Language Skills: Japanese (Required)

Education & Location

• Education: Bachelor's degree preferred
• Work Location: In person in Norcross, GA 30092
• Relocation: Relocation package available with employer assistance (Preferred)