CoinFlip Is Hiring A Bilingual Customer Support Representative

CoinFlip is a pioneering global digital currency platform dedicated to offering consumers simple and secure access to cryptocurrency transactions. With the world’s largest network of cryptocurrency kiosks and a suite of innovative services, CoinFlip is at the forefront of the crypto industry.

About CoinFlip

Founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss, CoinFlip is headquartered in Chicago. The company boasts a presence in over 49 U.S. states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, Brazil, Mexico, and Spain, with more than 5,500 cryptocurrency kiosks worldwide.

Our Services & Achievements

• Cryptocurrency Kiosks: Making buying and selling major cryptocurrencies accessible via cash.
• CoinFlip Preferred: Personalized over-the-counter support for investors.
• CoinFlip Ventures: Investing in early-stage crypto and web3 projects with coaching, funding, and networking support.
• CoinFlip Crypto Wallet: Self-custodial wallet app available on iOS and Android.

Our accolades include placing in the top 500 of the Inc. 5000 list from 2021 to 2023, being named the fastest-growing company in Chicago by Crain's in 2021 and 2022, ranked in Chicago Tribune’s Top Workplaces in 2021 and 2022, and receiving the Stevie Awards for Customer Service in 2021 and 2022.

Learn more at www.CoinFlip.tech.

Job Opportunity: Bilingual Customer Support Agent (Italian & English) 🇮🇹🇺🇸

We are seeking a dedicated Bilingual Customer Support Agent to support our ATM customers, ensure compliance, and troubleshoot technical issues across our product range. If you’re passionate about cryptocurrency, helping others, and thrive in a dynamic environment, this role could be perfect for you!

You're the right fit if you are:

• Curious: Eager to learn and enhance the customer experience.
• Patient: Comfortable educating users new to crypto technology.
• Flexible: Able to multitask across calls, chats, emails, and texts.
• Effective Communicator: Attentive listener who puts customers at ease.
• Motivated: Self-driven and team-oriented with a proactive mindset.
• Solution-oriented: Focused on identifying root causes and resolving issues.
• Knowledge Enthusiast: Passionate about continuous learning in the fast-evolving crypto industry.

Key Responsibilities

• Support ATM customers via phone, chat, email, and SMS 📞💬📧
• Assist with functional questions about our ATMs and mobile app
• Provide basic cryptocurrency education to users
• Troubleshoot ATM hardware and report customer or equipment trends
• Maintain high performance standards
• Perform other duties as assigned

Qualifications

• Business fluency in Italian and English
• High School Diploma or equivalent
• Minimum typing speed of 30 WPM
• Strong computer literacy
• Experience troubleshooting and familiarity with Microsoft Office
• Technical knowledge of iOS, Android, and related technologies

Bonus Skills

• Basic knowledge of cryptocurrency and blockchain technology
• Experience in compliance-heavy environments
• 1-2 years of contact center experience
• CRM platform experience (Salesforce, Zendesk, Hubspot, etc.)
• Familiarity with cloud-based call center software (Five9, NICE, InContact, Softphone, etc.)

Compensation & Benefits

Base hourly rate ranges from $18 - $23/hr USD. Our comprehensive benefits package for full-time employees in the U.S. includes:

• Health, dental, and vision insurance via BlueCross BlueShield (employer-subsidized)
• Retirement savings plan with up to 4% company match
• Performance bonuses
• Paid time off

Working at CoinFlip

Join a collaborative environment led by innovative professionals committed to growth and success. We value diversity and inclusion and strive to create a workspace where everyone can excel. Our team is dedicated to education and continuous learning in this evolving industry.

Interested? Visit www.CoinFlip.tech to learn more and apply!

Note

By applying, you consent to receive informational SMS messages about this role and application process. You may opt out at any time by replying "STOP". For support or accommodations, please contact us, and we will work with you to meet your needs.