Lensa Is Hiring A Bilingual Interpreters

Join Teleperformance USA – Customer Service Role with Exciting Opportunities! 😊

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Category: Customer Service / Support

About Teleperformance (TP) 🌐

TP is a global, digital business services leader, delivering innovative, digitally-powered solutions to help top brands streamline their operations sustainably. With over 500,000 passionate team members speaking more than 300 languages worldwide, TP fosters community support, environmental responsibility, and client success.

Benefits of Working with TP 🎁

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee Wellness & Engagement Programs

How We Support You – TP and You 🚀

At TP, our blend of high-tech tools and personalized support helps simplify your work life. You will engage with customers from diverse backgrounds, solving challenges creatively and efficiently. Your growth opportunities are limitless—just like the career path of our leadership, including our Chief Client Officer who started as an agent!

Your Key Responsibilities 🔑

• Provide bilingual (Spanish/English) interpretation and respond to customer inquiries
• Connect with customers via phone, email, chat, or social media to resolve questions or concerns
• Calmly de-escalate issues and escalate cases when necessary
• Assist with requests, including processing payments
• Maintain call records for audits and reports
• Provide feedback on call experiences
• Achieve designated sales objectives

What We’re Looking For – Qualifications 🎓

• High School Diploma or equivalent
• At least 6 months of customer service experience
• Must be 18+ years old
• Typing speed of at least 25 WPM
• Comfortable with Windows-based systems
• Customer service and/or sales experience preferred
• College degree is a plus but not required

Important Competencies ⭐

• Process Excellence: Commitment to procedures and customer satisfaction
• Collaboration: Effective team and support department interaction
• Communication: Strong listening and analytical skills
• Organization & Problem-Solving Skills
• Emotional Intelligence: Prioritize tasks and work under pressure
• Open-Mindedness: Adaptability to feedback and schedule shifts
• Critical Thinking & Decision-Making
• Solution-Oriented: Proactive approach to creating positive customer experiences

Work From Home Requirements 🏡

• Internet Speed: Minimum 15.0 Mbps download and 5.0 Mbps upload
• Compatible ISP with no packet loss and ping under 50ms
• Connections excluding Satellite, Mobile Data, P2P, or VPN
• Proof of internet speed
• Quiet, clean workspace for focused work

Become Part of Our TP Family 🤝

At TP, we cultivate a supportive environment that values diversity, inclusion, and employee well-being. We believe happy, healthy employees deliver their best work, and we are committed to fostering a positive workplace with work-life balance. Surround yourself with positive, innovative, and supportive colleagues who challenge and inspire you every day.

Equal Opportunity Employment 🌎

We welcome applications from individuals of all backgrounds and abilities. For questions about this posting, please contact support@lensa.com.