Lensa Is Hiring A Bilingual Interpreters

Join Teleperformance USA with Lensa: Customer Service Specialist Role

Discover a rewarding career opportunity with Teleperformance USA through Lensa, a platform dedicated to connecting job seekers with great positions across the US. Please note, Lensa promotes jobs on behalf of its clients and partners; clicking "Apply Now" or "Read more" redirects you to the employer’s site, where privacy policies apply.

Category: Customer Service/Support

About Teleperformance (TP) 🌍

TP is a global, digital business services company delivering advanced, digitally powered solutions that help leading brands streamline their operations sustainably. With a team exceeding 500,000 people speaking over 300 languages, TP’s worldwide presence supports communities, clients, and the environment alike.

Benefits of Working with TP 🎉

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401(k), and more)
• Paid Time Off
• Employee wellness and engagement programs

TP's Mission & Culture 🤝

Through a blend of high-tech tools and personal touch, combined with deep industry and geographic expertise, TP aims to make lives simpler, faster, and safer. Our environment fosters growth, collaboration, and opportunity—your potential is limitless here! Just like our Chief Client Officer, who started as an agent, your career at TP can ascend to new heights.

Your Role at TP 💼

Customer Service & Bilingual Interpreters (Spanish/English)

As a vital part of our team, you will engage with customers via multiple channels—phone, email, chat, or social media—to resolve inquiries while providing exemplary service. Your responsibilities include:

• Connecting with customers to address questions or concerns
• Calmly de-escalating issues and escalating when necessary
• Assisting with processing payments or requests
• Documenting call details for auditing and reporting
• Providing feedback on call experiences
• Meeting sales and performance objectives

Qualifications 🎓

• High School Diploma or equivalent
• Minimum 6 months of customer service experience
• Must be 18 years or older
• Ability to type at least 25 words per minute
• Comfortable with Windows-based computer systems
• Customer service and/or sales experience preferred
• College degree is a plus but not required

Key Competencies 🧠

• Process Excellence: Commitment to follow procedures and prioritize customer service
• Collaboration: Effective teamwork with colleagues and support departments
• Communication: Strong listening, analytical, and verbal skills
• Organization & Problem Solving: Ability to prioritize and resolve issues efficiently
• Emotional Intelligence & Open-Mindedness: Work well under pressure, receptive to feedback, adaptable to shifts
• Critical Thinking & Solution-Oriented: Quick analysis leading to positive customer experiences

Work From Home Requirements 💻

• Internet Speed: Minimum 15.0 Mbps download, 5.0 Mbps upload; no packet loss; ping under 50ms
• Internet connection must be wired, no satellite, mobile data hotspots, P2P, or VPN
• Proof of internet speed required
• Quiet, dedicated workspace

Join Our TP Family 🤗

We foster an inclusive environment where employees feel valued and supported, helping them thrive both professionally and personally. Our culture emphasizes diversity, positivity, and work-life balance, welcoming all individuals to contribute their best. At TP, your growth has no limits!

Equal Opportunity Employment ✊

TP is committed to equal employment opportunities and values diversity. We encourage applicants of all backgrounds, including veterans and individuals with disabilities. If you have questions about this position, please contact support@lensa.com.