Kanner & Pintaluga Is Hiring A Bilingual Intake Specialist

Join Our Team as an Intake Specialist at Kanner & Pintaluga! 🚀

Founded in 2003, Kanner & Pintaluga is a renowned law firm recognized in the NLJ500 and Mid-Market Pro 50 lists. We have recovered over $1 billion for clients across the nation in property damage and personal injury cases. With nearly 100 lawyers and over 30 offices throughout the Central and Southeastern United States, our primary goal is to secure the most favorable outcomes for our clients, ensuring they receive maximum compensation. If you're a team-oriented professional with excellent communication skills, we want to hear from you!

Position Summary

The Intake Specialist serves as the first point of contact for potential clients. You will introduce clients to our services, assist them throughout the process after they retain our firm, and manage their information efficiently. Comfort in an office environment, proficiency with Microsoft Office, and strong verbal and written communication skills are essential for success in this role.

Essential Job Functions

• 📞 Monitor and answer incoming calls daily.
• ❓ Address questions and concerns from clients regarding their claims.
• 📝 Process new client files for Personal Injury and First Party cases.
• 🔢 Enter case data into the case management system (SmartAdvocate).
• ✅ Verify all client information, including insurance, demographics, and facts of loss.
• 🤝 Assist in scheduling meetings with field representatives and attorneys.
• 📂 Notify attorneys and case managers of file assignments and urgent tasks.
• 🔍 Follow up on pending leads to retain clients for the firm.
• 🏥 Communicate with doctor offices and help clients set up initial appointments.
• 🔧 Perform other related duties as assigned.

Experience & Requirements

• 🕗 Full-time schedule: 8:00 am – 5:00 pm, Monday – Friday.
• 🎓 High school diploma or GED required.
• 🗣️ Bilingual proficiency in English and Spanish is required.
• 😊 Strong customer service skills.
• 💻 Proficient with Microsoft Office applications (Word, Excel, Outlook).
• ⚡ Capable of managing a heavy workload in a fast-paced environment.
• 📣 Effective communication skills with clients and co-workers.
• 📅 Excellent organizational skills with the ability to multitask and prioritize.

Firm Benefits 🌟

We offer a competitive benefits package designed to support our full-time team members and their families:

• 💰 Competitive wages
• 🎉 Paid Time Off, Holidays, Bereavement, and Sick Leave
• 💼 401K Retirement Savings Plan with Employer Match
• 🩺 Group Medical, Dental, and Vision Plans
• 🛡️ Employer-Covered Supplemental Benefits
• 🔒 Voluntary Supplemental Benefits
• 📈 Annual Performance Reviews

Equal Opportunity & Employment Status

Kanner & Pintaluga is an Equal Opportunity Employer. We reserve the right to modify duties and responsibilities of this role at our sole discretion. Employment is at will.

E-Verify Participation

We participate in E-Verify to confirm employment eligibility. We will provide your Form I-9 information to the federal government. If verification cannot be completed, you will receive instructions to resolve any issues with DHS or SSA before any employment actions are taken.

Apply Today! 🚀

Ready to make a difference? Click here to apply now and join our dedicated team at Kanner & Pintaluga!