Holly Poultry Is Hiring A Bilingual in Spanish Customer Service Associate

Join our team and be part of our commitment to delivering high-quality poultry products and exceptional customer service in the Mid-Atlantic and Northeast regions! 🐔✨

We Are Hiring: Bilingual Customer Service Associate 📞🌐

State Street Poultry & Provisions, a division of Holly Poultry with a legacy of over 60 years of service, is seeking a dedicated Bilingual Customer Service Associate to support our growing sales team. In this role, you will play a vital part in providing excellent service to our diverse customer base, ensuring smooth communication and efficient order processing.

Key Responsibilities 📝

• Work Schedule: Sunday to Thursday, 8:30 am - 5:30 pm or 9:00 am - 6:00 pm
• Customer Communication: Answer incoming calls and emails in English and Spanish
• Order Management: Accurately enter and process sales orders via internal systems
• Customer Updates: Provide order confirmations, delivery times, and product availability information
• Inquiry Handling: Respond promptly to questions about pricing, product specs, order status, and deliveries
• Coordination: Collaborate with production, logistics, and warehouse teams to fulfill orders on time
• Issue Resolution: Address and resolve customer complaints or escalate complex issues appropriately
• Administrative Support: Assist sales reps with administrative tasks and follow-ups
• Record Keeping: Maintain accurate customer records, notes, and communications
• Translation: Translate documents and communications between English and Spanish as needed
• Reporting: Provide reports to executive management as required
• Additional Tasks: Support the team with other duties to ensure excellent customer service

Qualifications & Skills ✅

• Language Fluency: Fluent in both Spanish and English (spoken and written) - required
• Education: High school diploma or GED
• Experience: At least 2 years in customer service, sales support, or order entry
• Communication: Strong interpersonal skills in both languages
• Detail-Oriented: Excellent organizational and data entry skills
• Collaboration: Ability to work closely with internal teams to ensure customer satisfaction
• Technical Skills: Proficiency in Microsoft Office (Excel, Outlook, Word); ERP or order systems experience is a plus
• Work Under Pressure: Ability to perform well in a fast-paced, deadline-driven environment
• Industry Knowledge: Willing to learn poultry products and industry terminology

Preferred Traits 🌟

• Experience in food manufacturing, specifically poultry
• Familiarity with bilingual customer service in wholesale or distribution
• Strong problem-solving and multitasking abilities
• Team player with a positive attitude and customer-first approach

Physical Requirements 🏋️‍♂️

• Ability to sit at a desk and work on a computer for extended periods
• Occasional walking into cold or warehouse environments for order status or communication
• Must pass post-offer/pre-employment drug and background screening

Work Environment & Equal Opportunity 🏭🤝

• Manufacturing plant setting requiring regular presence on the production floor
• Ability to wear PPE and conduct physical inspections, including climbing, lifting, and exposure to machinery noise, refrigeration, and industrial materials
• Holly Poultry, Inc. and its subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About Our Company 🌟

State Street Poultry & Provisions, a division of Holly Poultry, has been helping customers and vendors resolve protein supply issues for nearly 20 years. Our nationwide reach and problem-solving expertise have fueled our rapid expansion, making us a trusted leader in poultry distribution and supply chain solutions.