Busboys and Poets Is Hiring A Bilingual Human Resources Operations Specialist

Join Our Team as a Bilingual Human Resources Operations Specialist at Busboys and Poets! 🌱

Please note: The salary range is accurate as of July 1st, 2024. It reflects our starting rate of $60,000 and the compensation for our most senior employees. All positions will initially be offered at the entry-level rate, with consideration for annual increases based on performance assessments.

About Busboys and Poets

Busboys and Poets is more than a restaurant, bar, bookstore, and event space — it’s a community hub where racial and cultural connections are consciously uplifted. It’s a space to take a deliberate pause and feed your mind, body, and soul. We foster art, culture, and politics to intentionally collide, inspiring social change to transform our community and the world. 🌍

If this resonates with you, consider applying to become our Bilingual Human Resources Operations Specialist.

Position Details

• Job Type: Full-time, Exempt, Salaried (40-hour work week)
• Starting Salary: $60,000+
• Classification: Exempt under FLSA (not eligible for overtime)
• Reports To: COO

About the Role

The Bilingual Human Resources Operations Specialist supports employees—past and present—and management by overseeing employee relations and core HR operations. This role addresses workplace concerns, conducts investigations, ensures consistent application of policies, and supports compliance with employment laws. Fluency in English and Spanish is essential, as the role involves being a primary point of contact for employee inquiries and fostering a respectful, inclusive work environment.

Location & Travel

Based in Washington, DC (DMV Metro Area) 🚆. This full-time role requires onsite presence, with travel between 8 stores and the main office, as well as occasional off-site events.

Essential Functions

Employee Relations & Compliance

• Address employee issues including harassment allegations and workplace complaints
• Serve as a liaison between management and employees
• Conduct investigations and ensure fair policy application
• Complete unemployment claims and represent the company in related hearings
• Stay updated on EEO, affirmative action, and labor laws
• Manage incident reports, workers' compensation claims, and OSHA reports
• Handle sensitive employee information with discretion

Onboarding, Training & Engagement

• Organize and conduct new employee orientations and harassment training in Spanish
• Distribute and analyze exit interview surveys to identify improvement opportunities

HR Operations & Administration

• Monitor HR communication channels and process requests
• Distribute tax forms (W-2s, 1099s) and assist with retrieval
• Analyze employment data and prepare reports for leadership and agencies
• Maintain accurate personnel records and compile statistical data
• Interpret HR policies, laws, and procedures for staff and management
• Assist with benefits open enrollment and answer HR-related questions
• Serve as the first point of contact for employee inquiries regarding benefits and payroll
• Provide administrative support for HR functions

Qualifications & Skills

• Fluency in both Spanish and English (written and verbal) is required
• Minimum of 2 years experience in HR or a related field
• Restaurant experience is a plus
• Strong organizational, time management, and multitasking abilities
• High attention to detail and confidentiality
• Proficiency in Google Workspace and Microsoft Office Suite
• Experience with HRIS systems and administrative processes
• Excellent written and verbal communication skills
• Ability to analyze data, generate reports, and spot trends
• Adaptability in a fast-paced environment

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• Equivalent combination of education, training, and experience is acceptable
• Knowledge of employee engagement practices is a plus

Salary & Benefits 💼

Annual salary starting at $60,000 plus benefits, commensurate with experience.

This job description outlines the general nature and level of work and may be modified based on business needs.

We utilize eVerify to confirm U.S. employment eligibility.