TTEC Is Hiring A Bilingual Healthcare Customer Service Representative

Join our team as a Customer Service Representative and help customers navigate healthcare options with professionalism and empathy.

Job Description

• 📞 Answer incoming calls: Engage with customers to understand their needs and provide assistance.
• 🔍 Conduct research: Use multiple systems to resolve questions efficiently.
• 🩺 Provide guidance: Offer clear and accurate information to help consumers understand healthcare choices.
• 🛡️ Maintain professionalism: Manage a high volume of interactions while ensuring quality service.
• ⏰ Follow schedule: Adhere to designated breaks and lunch times to stay organized.

Requirements

• 📝 Experience: At least 6 months in customer service.
• 🌐 Bilingual: Fluency in English and Vietnamese.
• 🎓 Education: High school diploma or equivalent.
• 💖 Skills: Strong empathy, patience, and attentiveness to customer needs.
• 🖥️ Tech Savvy: Comfortable working with computer systems and Windows applications.
• 🏡 Work Environment: Distraction-free, dedicated home workspace.
• 🌐 Internet: Secure, high-speed wired internet connection (minimum 25 Mbps).

Benefits

• 🎉 Paid Time Off (PTO)
• 🎓 Tuition Reimbursement
• 💪 Health and Wellness Incentives