Lensa Is Hiring A Bilingual Healthcare Customer Service Representative - Remote

Lensa, the leading career site for job seekers at every stage, is collaborating with Telecomprehension USA to offer exciting opportunities in customer service support. Apply today and kickstart your career! 🚀

🌟 Join Teleperformance USA as a Customer Service/Support Professional

About Teleperformance (TP) 🌍

TP is a global, digital business services company dedicated to delivering advanced, digitally powered solutions that help top brands streamline their operations. With a team of over 500,000 passionate individuals speaking more than 300 languages, TP’s widespread presence allows us to support communities, clients, and the environment sustainably.

Benefits of Working with TP 🎁

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401(k), and more)
• Paid Time Off
• Employee Wellness & Engagement Programs

TP and Your Growth 🚀

At TP, we blend high-tech solutions with high-touch service, leveraging industry expertise and local insights to simplify, accelerate, and safeguard customers’ lives. Our collaborative environment offers diverse interactions, making each day unique. Grow with us and realize your full potential—our leadership success stories, like our Chief Client Officer’s career progression from agent to executive, highlight the sky’s the limit!

Geographical Eligibility 🌎

Currently, TP is hiring individuals located in the following states:

• Alabama (AL), Arkansas (AR), Arizona (AZ)
• Connecticut (CT), Delaware (DE), Florida (FL)
• Georgia (GA), Iowa (IA), Idaho (ID)
• Illinois (IL), Indiana (IN), Kansas (KS)
• Kentucky (KY), Louisiana (LA), Massachusetts (MA)
• Maryland (MD), Maine (ME), Michigan (MI)
• Minnesota (MN), Missouri (MO), Mississippi (MS)
• Montana (MT), North Carolina (NC), North Dakota (ND)
• Nebraska (NE), New Hampshire (NH), New Jersey (NJ)
• New Mexico (NM), Nevada (NV), New York (NY)
• Ohio (OH), Oklahoma (OK), Pennsylvania (PA)
• Rhode Island (RI), South Carolina (SC), South Dakota (SD)
• Tennessee (TN), Texas (TX), Utah (UT)
• Virginia (VA), Vermont (VT), Wisconsin (WI)
• West Virginia (WV), Wyoming (WY)

Your Responsibilities 💼

As a Healthcare Customer Service Representative, you will:

• Connect with customers via phone, email, chat, and social media to resolve inquiries
• Calmly address and de-escalate issues
• Escalate interactions when necessary
• Assist with processing payments and other requests
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell services if required

Candidate Profile 🤝

We’re seeking fearless individuals who are driven to deliver excellence:

• Ability to work remotely within a virtual team
• At least 6 months of customer service experience (preferred)
• Must be over 18 years of age
• Typing speed of 25 wpm or more
• High School diploma or GED
• Comfortable with desktop computer systems
• Bilingual in English and Spanish with strong communication skills
• Logical problem-solving abilities
• Proficiency with Windows operating systems
• Excellent organization and prioritization skills

Work From Home Requirements 💻

• Internet Speed: Minimum download 15.0 Mbps and upload 5.0 Mbps
• Reliable internet connection with no packet loss and ping under 50ms
• Connection types not permitted: Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed required
• Quiet, clean workspace environment

Join Our TP Family 🤗

We are committed to cultivating an inclusive, supportive, and positive workplace culture where every employee feels valued, inspired, and empowered. When our employees thrive physically and mentally, they contribute creatively and productively. TP values diversity and strives to create an environment where everyone feels welcomed and appreciated.

Note: TP is an Equal Opportunity Employer.