Pair Team Is Hiring A Bilingual Healthcare Call Center Representative

Join a forward-thinking healthcare organization committed to transforming access to comprehensive, community-driven care — fully remote within the United States. 🚀

About Pair Team

At Pair Team, we are dedicated to reimagining Medicaid and Medicare services to better serve underserved populations. As an innovative, tech-enabled medical group, we provide whole-person care— integrating clinical, behavioral, and social support—by partnering with organizations deeply rooted in the communities we serve.

Our mission is to empower clinicians and care teams to deliver compassionate, high-impact care. We leverage AI and automation to reduce administrative tasks, streamline coordination, and offer personalized, timely support to our patients.

Our collaborative team includes nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations teams to close care gaps. We are one of California’s largest Enhanced Care Management providers and are on the path to building the nation’s largest clinically integrated network for high-need patients. Our efforts have demonstrated impactful results, such as:

• 58% reduction in emergency department visits
• 29% decrease in hospital admissions

At Pair Team, we're not just providing care — we're shaping the future of equitable, community-centered healthcare. 🌍

Our Values

• Lead with integrity: We honor our commitments, take responsibility, and value authenticity over perfection.
• Embrace challenges: We step into discomfort, support each other's growth, and provide honest, kind feedback.
• Break through walls: We go the extra mile, stay resilient, and challenge the status quo for continuous improvement.
• Act beyond yourself: We uplift one another, respect boundaries, and seek to understand first.
• Care comes first: We uphold high standards for our patients and prioritize self-care to better serve others.

In the News

• Forbes: "Accessibility Is About Delivering Healthcare To Those Who Need It The Most"
• TechCrunch: "Building for Medicaid’s Regulatory Moment with Neil Batlivala from Pair Team"
• Axios: "Pair Team Collects $9M for Medicaid-Based Care"

About the Opportunity

We are forming a passionate team eager to revolutionize primary care for those who need it most. We are seeking a full-time Healthcare Call Center Representative, known internally as Lead Care Manager. This pivotal role involves outreach and engagement with individuals experiencing homelessness, serious mental illness, substance use disorder, or high medical needs.

This position is entirely remote within the United States, but candidates must be able to work Pacific Time hours consistently. We operate in a fast-paced, high-volume environment, so comfort working within a structured PST schedule is essential.

What You’ll Do

• Manage an ongoing caseload using evidence-based approaches to promote engagement and health goal achievement.
• Build trust using relationship-based strategies, recognizing the diverse backgrounds and experiences of members.
• Conduct regular telephonic and SMS outreach for follow-up and support.
• Assist members in identifying health and wellness goals and integrating these into shared care plans.
• Support care team members with delegated tasks, including nurses, behavioral health specialists, and community engagement staff.
• Collaborate on care issues through systematic reviews and consultations before clinical actions.
• Meet monthly encounter metrics to ensure regulatory compliance.
• Identify and address barriers to care participation.
• Help individuals connect with community resources by scheduling appointments, managing referrals, and ensuring follow-ups.
• Coordinate physical care appointments with providers, both internal and external.
• Utilize digital platforms for collaboration and daily task management.

What You’ll Need

• At least 1+ years of professional experience in case management, care coordination, or healthcare call centers.
• Bilingual proficiency in English and Spanish.
• Strong cultural fluency and trust-building skills with diverse populations.
• High level of empathy and patience, especially when facing adversity.
• Ability to work effectively within a multidisciplinary care team.
• Excellent organizational skills and keen attention to detail.
• Comfort with emerging technology, including Google Suite, Slack, CRM databases, Excel, Word, email, and video conferencing tools.
• A reliable, HIPAA-compliant workspace with stable internet for documentation and communication.

Why We Value You

• Pay: $23/hour
• Comprehensive health, vision, and dental insurance.
• 401(k) retirement plan.
• Monthly $100 stipend for WFH expenses.
• Flexible vacation policy — take the time you need to recharge! 🏖️
• All necessary equipment provided.
• Opportunities for rapid career growth and personal development.

Our Commitment to Diversity & Inclusion

Pair Team is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment. All qualified applicants will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, marital status, age, disability, political affiliation, military service, or genetic information.

We participate in E-Verify to confirm employment eligibility. Employment is contingent upon passing a comprehensive background check, including criminal history, references, and driving records if applicable.

For safety and security, we do not conduct business outside of our official pairteam.com email domain. Please reach out there for inquiries.

Note: Due to high application volume, we cannot respond to general inquiries via email. Please submit your application for the specific role you're interested in, and our team will contact candidates whose profiles match our current openings.

📄 This opportunity is enriched by Jobgether.com and has a 73% flex score.