Global Channel Management Is Hiring A Bilingual French/Eng Customer Service Rep

Join Our Team as a Bilingual French/English Customer Service Representative 😊

We are seeking a skilled Bilingual French/English Customer Service Rep with 2+ years of experience to provide exceptional support and technical assistance to our clients.

Qualifications & Requirements

• Educational Background: Bachelor’s Degree in a technical field or College Degree in Trades
• Technical Skills: Technical or mechanical aptitude; hands-on experience preferred
• Communication Skills: Strong oral and written communication skills are essential
• Interpersonal Skills: Excellent customer communication and interpersonal abilities
• Technical Proficiency: Proficient in Microsoft Office and web-based programs
• Connectivity: Reliable home internet connection
• Language Skills: French language proficiency is a valuable asset

Key Responsibilities

• Technical Support: Assist customers, distribution partners, and sales representatives with technical support for our adhesives products and solutions via our technical helpline.
• Timely Assistance: Provide prompt support for technical inquiries through phone, email, and web chat.
• Consultation & Visualization: Visualize mechanical situations, collaborate with customers to determine optimal product choices, and identify potential sales leads.