TEKsystems Is Hiring A Bilingual French Customer Service Representative

Join Our Team as a Remote Bilingual French Customer Service Agent 🇫🇷💼

We are seeking a motivated and customer-focused bilingual French-speaking Customer Service Agent to support a leading financial services client remotely. If you're passionate about helping people and fluent in French, this could be the perfect opportunity for you!

Position Overview

As a Customer Service Representative, you will be reaching out to customers regarding auto leases and loans to resolve insurance issues. Your main responsibility is to assist customers with problem resolution related to insurance discrepancies, cancellations, missing documents, or missed payments. This role involves informative calls, not sales or collections.

Responsibilities

• Make approximately 14 calls per hour, fully dedicated to phone interactions throughout the day 📞
• Verify insurance details with agents (e.g., ensuring deductions are accurate)
• Upload and document information on the company's internal website 💻
• Leave scripted messages when insurance agents do not answer, based on approved scripts

Shift Schedule

• French - 10:30 AM to 7:00 PM, Monday to Friday
• French - 10:30 AM to 7:00 PM, Tuesday to Friday and 7:00 AM to 4:00 PM on Saturday

Training & Assessment

First 3 weeks: 8:30 AM to 5:00 PM, including classroom training, shadowing, and call handling with supervision. An assessment at the end of week 3 requires a minimum score of 80% to transition to the regular shift. Failure to pass within the extra week may lead to termination.

Required Skills & Qualifications

• High School Diploma or equivalent
• Ability to type 30 WPM
• At least 1 year of customer service experience (retail, call center, office work, data entry, restaurant, etc.)
• Comfortable speaking and working on the phone all day
• Ability to demonstrate past performance meeting expectations
• Positive attitude and professional demeanor

Experience Level

Entry Level

Employment Details

This is a Contract-to-Hire position based out of New York, NY.

Compensation & Benefits 💰🎉

The hourly pay rate is $16.00. Benefits may include:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan (Pre-tax and Roth options)
• Voluntary life insurance and AD&D for employees and dependents
• Short and long-term disability coverage
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Paid time off (PTO), vacation, and sick leave

Work Environment

This position is fully remote 🏡, offering flexibility and convenience.

Application Timeline

The application deadline is May 14, 2026. 🚀

About TEKsystems

At TEKsystems, we are partners in transformation. With a team of over 80,000 passionate professionals, we collaborate with more than 6,000 clients—including 80% of the Fortune 500—across North America, Europe, and Asia. We deliver innovative technology and talent solutions that drive change and create opportunities. TEKsystems is a proud part of Allegis Group.

We are an equal opportunity employer and celebrate diversity in all forms, welcoming applications without regard to race, sex, age, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.