Percepta Is Hiring A Bilingual French Customer Service Representative

Bilingual French Customer Service Representative

Join Percepta in delivering top-tier customer experiences across various markets with a fully remote role based in Allen Park, MI. Enjoy the satisfaction of creating meaningful connections while thriving in a vibrant, supportive culture. 🚀

What You'll Be Doing 🛠️

• Provide an exceptional member experience in every interaction.
• Offer insightful advice and direct support to members in need.
• Diagnose issues and provide resolutions with teaching and guidance.
• Partner with legacy app owners for troubleshooting and resolution.
• Research and resolve billing or payment issues.
• Own the member experience from start to finish, deciding when to escalate or how to address issues to ensure member delight and continued engagement.
• Identify and propose innovative ideas to enhance the program's excellence.

What You Bring to the Role 🎯

• High school diploma required; Associate or bachelor's degree is a plus.
• 3 to 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• Fluent in French and English (both written and verbal).
• Passion for exceptional customer service, the automotive industry, and cutting-edge technology.
• Excellent communication skills—both verbal and written.
• Proficient with technology, software, and social media platforms (Facebook, Twitter, Instagram, LinkedIn, Pinterest), with a keen eye on current tech trends.

What You Can Expect 💼

• Starting pay of $16.00 per hour; some roles up to $20.00 per hour plus a $2.00/hour premium for bilingual skill (based on experience and other factors).
• Comprehensive Health, Dental, Vision, and Life Insurance.
• Benefits like Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) with company matching.
• Vacation, Sick Time, and Paid Holidays.
• Tuition assistance through Reimbursement.
• Supportive programs including Employee Assistance and Discount Programs.
• Continuous Training & Development via Percepta College.
• Recognition through Perci Perks Employee Rewards.

A Bit More About Your Role ✨

You will serve as a knowledgeable guide, educating and assisting consumers through innovative technological experiences. The mission is to foster exceptional customer loyalty by building strong relationships and delivering extraordinary service where members feel truly valued and delighted.

About Percepta 🌎

Founded in 2000 as a joint venture with TTEC, Percepta operates contact centers worldwide dedicated to providing seamless customer experiences. Our core values drive everything we do, shaping a culture of service, teamwork, respect, proactivity, career growth, diversity, and wellness.

Our Commitment to You:

• Culture of Service — treated like a customer from day one.
• Teamwork — a supportive environment that encourages growth and trust.
• Respect — accountability, dependability, and full attention.
• Proactiveness — surrounded by solutions-oriented professionals.
• Career Growth — ample learning opportunities.
• Diversity — part of a vibrant, community-minded organization that values fun!
• Competitive Compensation — including incentives and programs promoting total wellness.

As part of our hiring process, all U.S. employees undergo a background check, and depending on location and program, a drug test may be required. Percepta is proud to be an Equal Opportunity Employer. We will never request payment or personal banking information during recruitment.