Percepta Is Hiring A Bilingual French Customer Service Representative 7

Bilingual French Customer Service Representative 🌟

Join Percepta and be part of delivering top-tier customer service across diverse markets while enjoying a rewarding, fully remote role rooted in a dynamic company culture.

About the Role

As a Remote Bilingual French Customer Service Representative based in the Allen Park, MI area, you will create memorable customer experiences and contribute to a positive, innovative environment.

What You'll Be Doing 📣

• Deliver exceptional service: Create a positive experience in every interaction.
• Provide insightful support: Assist members with thoughtful advice and guidance.
• Problem diagnosis & resolution: Troubleshoot issues and guide members toward solutions.
• Collaborate with legacy app owners: Troubleshoot and resolve technical issues.
• Billing support: Research and resolve payment or billing concerns.
• Manage member experience: From start to finish, decide whether to escalate or resolve carefully to ensure member satisfaction.
• Innovate & improve: Share creative ideas with team members to enhance the program’s excellence.

What You Bring to the Role 📚

• Educational background: High school diploma required; Associate or Bachelor's degree is a plus.
• Experience: 3-5 years in customer service, training, public relations, sales, or marketing.
• Languages: Fluent in both French and English, written and verbal.
• Passion: A genuine interest in customer service, the automotive industry, and advanced technology.
• Communication skills: Excellent verbal and written abilities.
• Tech-savvy: Comfortable with software, social media platforms (Facebook, Twitter, Instagram, LinkedIn, Pinterest), and staying current with tech trends.

What You Can Expect 🎮

• Competitive pay: Starting at $16/hour, with potential to earn up to $20/hour + a $2/hour bilingual premium (depending on experience).
• Benefits: Health, Dental, Vision, and Life Insurance.
• Financial perks: FSA, HSA, 401(k) with company match.
• Paid time off: Vacation, Sick Leave, Paid Holidays.
• Development opportunities: Tuition Reimbursement, Percepta College Training, Employee Rewards & Recognition (Perci Perks).
• Additional benefits: Employee Assistance and Discount Programs.

A Bit More About Your Role 💻

You will serve as a knowledgeable guide, navigating consumers through innovative technological experiences and fostering loyalty through outstanding service and relationship building.

About Percepta 🤝

Founded in 2000 as a joint venture with TTEC, Percepta operates global contact centers dedicated to delivering seamless customer experiences. Our core values drive everything we do, creating a supportive and inclusive environment.

Our Culture & Values

• Culture of Service: Treat others as you wish to be treated from day one.
• Teamwork: Join a fostering environment that encourages growth, trust, and open communication.
• Respect: Dependable and attentive to every team member's contributions.
• Proactivity: Surround yourself with solutions-driven colleagues eager to improve.
• Career Growth: Extensive learning and development opportunities.
• Diversity & Fun: Experience working within a multicultural, community-oriented organization focused on enjoyment.
• Competitive Compensation: Competitive wages paired with programs supporting physical, mental, and financial well-being.

Employment Requirements

All U.S. employees must pass background checks and, if applicable, drug tests depending on location and client program. Percepta is an Equal Opportunity Employer.

Please note: Neither Percepta nor recruitment agencies will ever request payments or personal banking information during the application process.