MCI Is Hiring A Bilingual French Call Center Representative

Bilingual Call Center Representative ✨

MCI is a leading Business Process Outsourcing (BPO) company dedicated to delivering tailored solutions that meet the diverse needs of our clients. With a commitment to excellence and innovation, we have established ourselves as a trusted industry partner.

Join Our Team! 🚀

We are hiring Bilingual Call Center Representatives to provide outstanding support in both English and French. If you're fluent in both languages and enjoy helping people, we want to hear from you! To be considered, please complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities 📝

Key Responsibilities:

• Handle inbound and outbound calls in English and French.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Candidate Qualifications 🎯

Wonder If You Are A Good Fit For This Position?

We encourage all positive, driven applicants to apply. The ideal candidates are highly motivated and dedicated, possessing the following qualities:

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and French is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is preferred.

About MCI (Parent Company) 🌐

MCI helps clients conquer their CX and DX challenges by creating industry-leading solutions that deliver exceptional experiences and drive performance. Our services include business process outsourcing, staff augmentation, contact center customer services, and IT solutions, supported by general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was recognized by Inc. Magazine as Iowa's Fastest Growing Company and ranked 452nd in the USA's Fastest Growing Private Companies. Our subsidiaries have been featured on Inc.'s list 15 times. With ten BPO facilities in the USA, Canada, South Africa, and the Philippines, we drive modernization through digitalization, helping clients do more for less.

MCI is a tech-enabled holding company operating various services, including Automated Contact Center Solutions (ACCS), customer contact management, IT Services, BPO, claims processing, collections, customer experience (CXP), digital experience (DXP), account receivables management, software development, managed services, and more. We employ over 10,000 talented individuals serving 150+ North American clients across numerous brands:

• MCI BPO
• MCI BPOaaS
• MarketForce
• GravisApps
• Gravis Marketing
• MarchEast
• Mass Markets
• MCI Federal Services (MFS)
• OnBrand24
• The Sydney Call Center
• Valor Intelligent Processing (VIP)
• BYC Aqua
• EastWest BPO
• TeleTechnology
• Vinculum

Conditions Of Employment 🔒

All MCI Locations

• Must be authorized to work in the country where the job is based.

Program and Location Specific

• Must be willing to submit to a LEVEL II background and/or security investigation, including fingerprinting. Job offers are contingent on favorable results.
• Must be willing to undergo drug screening, except in Canada.

Compensation & Benefits 💼

Want An Employer That Values Your Contribution? At MCI, we believe your hard work deserves recognition and rewards. Our competitive compensation packages grow with you over time.

What You Can Expect From MCI:

• Paid Time Off: Earn PTO and paid holidays to relax and recharge.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Protect your loved ones with our life insurance options.
• Supplemental Insurance: Accident and critical illness coverage available.
• Career Growth: Focus on internal promotions — significant advancement opportunities.
• Paid Training: Learn new skills in a supportive environment.

Join us and grow your career in a dynamic, supportive environment where your contributions truly matter! 🚀