MCI Is Hiring A Bilingual French Call Center Representative

Bilingual Call Center Representative 🌐

MCI, a leading Business Process Outsourcing (BPO) company, specializes in delivering tailored solutions to meet our clients' diverse needs. Committed to excellence and innovation, we have established ourselves as a trusted industry partner.

We are hiring Bilingual Call Center Representatives to provide exceptional support in both English and French. If you are fluent in both languages and enjoy helping people, we'd love to hear from you! To apply, complete our full application on the company careers page, including all screening questions and a brief pre-employment test.

🔑 Position Responsibilities

• Handle inbound and outbound calls in English and French.
• Translate and communicate clearly across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

🎯 Candidate Qualifications
Wonder If You Are A Good Fit For This Position?

All positive and driven applicants are encouraged to apply! The ideal candidates are highly motivated, dedicated, and possess the following qualities:

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual fluency in English and French is mandatory.
• Excellent listening and interpersonal skills.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and organizational skills.
• Prior experience in a bilingual customer service role is a plus.

🏢 About MCI (Parent Company)

MCI helps clients tackle their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive performance. We support companies with business process outsourcing, staff augmentation, contact center customer services, and IT services by providing general and specialized hosting, software, staff, and other services.

In 2019, MCI was named Iowa's Fastest Growing Company by Inc. Magazine and ranked 452nd among the Fastest Growing Privately Held Companies in the USA. Our subsidiaries have made Inc. Magazine's list 15 times, and we operate ten BPO facilities across Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Through digitalization and modernization, MCI helps clients do more for less. As a holding company, MCI manages a diverse portfolio of tech-enabled services, including Automated Contact Center Solutions, Customer Contact Management, IT Services, BPO, Claims Processing, Collections, and more. We employ over 10,000 talented individuals serving more than 150 North American clients.

📝 Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.
• Security & Background Checks: Willing to submit up to a LEVEL II background and security investigation with fingerprinting. Offers contingent on results.
• Drug Screening: Willing to submit to drug screening (excluding Canada).

💰 Compensation & Benefits

Want an employer that values your contribution? At MCI, we recognize and reward your hard work with competitive compensation packages and growth opportunities.

What you can expect:

• Paid Time Off: PTO and paid holidays to rest and recharge.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Options available to protect your loved ones.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Opportunities for internal promotion and advancement.
• Paid Training: Access to comprehensive training to develop your skills.