MCI Is Hiring A Bilingual French Call Center Representative 6

Join Our Team as a Bilingual Call Center Representative! 🌍📞

MCI, a leading Business Process Outsourcing (BPO) company, is seeking motivated individuals fluent in English and French to provide exceptional customer support. If you enjoy helping people and meet our qualifications, we want to hear from you!

Position Overview

As a Bilingual Call Center Representative, you will handle customer interactions in both English and French, ensuring their needs are met with professionalism and care. This role requires completion of a full application, including screening questions and a brief pre-employment test, via our company's careers page.

Key Responsibilities 🔑

• Handle inbound and outbound calls in both English and French
• Translate and communicate clearly across both languages
• Assist customers with billing, account updates, and general inquiries
• Maintain accurate and detailed records of customer interactions
• Escalate complex issues to the appropriate department
• Follow company policies and procedures for customer interactions
• Meet daily and monthly performance goals

Candidate Qualifications ✔️

Wondering if you're a good fit? We encourage all positive, driven applicants to apply. The ideal candidate possesses:

• Must be 18 years or older
• High school diploma or GED required
• Bilingual fluency in English and French is mandatory
• Excellent listening and interpersonal skills
• Ability to work flexible shifts, including weekends and holidays
• Strong attention to detail and organizational skills
• Prior experience in a bilingual customer service role is preferred

About MCI (Parent Company) 🏢

MCI specializes in creating innovative solutions to address customer experience (CX) and digital experience (DX) challenges, helping clients deliver exceptional service and achieve peak performance. Our services include business process outsourcing, staff augmentation, contact center customer services, and IT services.

Founded in 2019, MCI was named Iowa's Fastest Growing Company by Inc. Magazine and ranked 452nd among the fastest-growing private companies in the U.S. that year. With ten service delivery facilities across North America, South Africa, and the Philippines, MCI is committed to modernizing business processes through digitalization and strategic growth.

We operate diverse, tech-enabled business service brands including Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), Business Process Management (BPM), Claims Processing, and more. Our team of over 10,000 talented professionals supports 150+ North American client partners.

Conditions of Employment 📝

• Must be authorized to work in the job's country
• Willing to submit to a LEVEL II background and/or security investigation with fingerprinting (contingent on results)
• Willing to undergo drug screening (not applicable in Canada)

Compensation & Benefits 💼🎉

At MCI, we recognize your contributions and offer competitive compensation packages designed to support your growth and well-being:

• Paid Time Off: PTO and paid holidays for your rest and relaxation
• Health Benefits: Supplemental coverage available through Blue Cross for full-time employees
• Life Insurance: Options to safeguard your loved ones
• Additional Insurance: Accident and critical illness coverage
• Career Growth: Opportunities for internal promotions and advancement
• Paid Training: Comprehensive onboarding to help you succeed