Empower Is Hiring A Bilingual Financial Customer Service Representative

Join a forward-thinking team dedicated to transforming financial lives through flexible careers, inclusive environments, and community engagement. Discover a role that empowers you to grow professionally while making a real impact on customers' financial futures.

About Our Vision 🌟

Our future is rooted in the belief that empowering our people to transform their own lives begins with providing them the freedom to shape their careers. We offer a flexible work environment, fluid career paths, and celebrate internal mobility. We value purpose, well-being, and work-life balance, fostering a welcoming, inclusive space where associates dedicate time to volunteering for causes they care about.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. 💪

• Please note: While this is a remote position, you must be within commuting distance of Phoenix and available to meet in person 4-6 times per year.

Your Role: Customer Service in Retirement Plans 📞

As a key point of contact, you'll handle incoming inquiries regarding retirement plans, assisting participants, employers, and third-party specialists with their questions and needs.

What You Will Do

• Collaborate with team members to launch your career in financial services within our call center.
• Develop a strong foundation through our paid associate training program and receive ongoing coaching.
• Partner with clients to:
  • Deliver excellent service for retirement savings accounts
  • Educate and empower customers without cold calls or sales
  • Communicate critical plan updates and changes
  • Process contribution changes, loans, and withdrawals
  • Handle general account modifications as directed by customers

What You Will Bring

• Availability for a 40-hour workweek, outside traditional hours, Monday through Friday, with occasional Saturdays
• Associates degree or higher, with at least one year of customer service experience, or two or more years of experience
• Fluency in English and Spanish
• Willingness to work overtime as needed

Desirable Qualifications

• Experience in financial services or call centers
• Passion for delivering quality customer service
• Ability to engage effectively over the phone
• Adaptability to diverse customer communication styles
• Attention to detail and quick learning of industry policies and procedures

Technical Requirements 🖥️

• Reliable high-speed internet: minimum 50Mbps download and 10Mbps upload, wired connection preferred
• Dedicated workspace free from interruptions
• Company will provide necessary equipment, training materials, and headset
• Associates must connect via Ethernet for consistent voice quality

Note: Applicants must be authorized to work in the U.S. without sponsorship. We are unable to sponsor visas at this time, including CPT/OPT.

What We Offer 🎁

• Diverse, inclusive benefits supporting healthy, balanced lives
• Medical, dental, vision, and life insurance
• Retirement plan with up to 6% company matching, financial advisory, and investment options
• Tuition reimbursement up to $5,250/year
• Business-casual environment with optional jeans
• Generous paid time off, including holidays and floating holidays
• Paid volunteer hours (16 hours/year)
• Leave programs including parental leave, disability, and FMLA
• Business Resource Groups promoting inclusion and community engagement

Compensation 💼

Base salary ranges from $37,800.00 to $51,975.00. Incentives such as bonuses or sales commissions may further increase total compensation. Final offers depend on location, experience, and qualifications.

Our Commitment to Diversity 🌈

We are an equal opportunity employer committed to fostering a diverse workforce. All qualified individuals are encouraged to apply, regardless of age, race, gender, disability, veteran status, or other protected characteristics. We value inclusion and strive to create a welcoming environment for all.

Additional Notes

For remote and hybrid roles, a reliable high-speed internet connection (fiber, cable, or DSL) and a dedicated workspace are required. If you lack the necessary internet or workspace, in-office work may be necessary.

Application Deadline: at 12:01 am on [Date].

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Workplace Flexibility

This role is remote, but employment requires residence within the designated territory.