SpaceX Is Hiring A Bilingual Enterprise Support Associate

Join SpaceX: Pioneering Humanity's Future Among the Stars 🚀

At SpaceX, our mission is driven by the belief that exploring the cosmos makes humanity's future more exciting and limitless. We are actively developing groundbreaking technologies to make life on Mars a reality, inviting passionate individuals to be part of this extraordinary journey.

Bilingual Enterprise Support Associate (Starlink) 🌐

Become the vital link between Starlink's revolutionary satellite broadband services and our largest enterprise clients. As a key member of the Starlink Enterprise Customer Success team, you will ensure our customers receive unparalleled support, troubleshooting, and service excellence across the globe.

About Starlink

Starlink is our innovative satellite constellation delivering low-latency, high-speed internet worldwide. It supports diverse enterprise customers operating in complex environments, including maritime, ground transportation, and aviation, with hardware and service solutions tailored to their needs.

Key Responsibilities 🎯

• Empathy & Active Listening: Demonstrate compassion and resilience to understand customer concerns effectively.
• Issue Resolution: Triage and resolve support tickets across multiple channels (digital, voice, etc.).
• Support in Extreme Environments: Assist customer locations from oceanic vessels to remote land areas and space missions, including Starship.
• Customer Advocacy: Champion enterprise customer needs within SpaceX.
• Technical Support: Provide advanced troubleshooting for hardware, software, dashboards, APIs, and networks.
• Trend Analysis & Strategy: Identify patterns and gaps to develop effective solutions.
• Workflow Improvements: Create and optimize troubleshooting processes to address root causes.
• Commercial Documentation: Prepare quotes and invoices in multiple currencies for domestic and international clients.
• Logistics Coordination: Arrange deliveries via courier or freight, ensuring timely installation and support.
• Problem Solving & Ownership: Use independent judgment, investigative skills, and collaborative efforts to exceed customer expectations.
• Knowledge Management: Maintain an updated knowledge base on international regulations, tax laws, and compliance requirements.
• Security & Compliance: Adhere strictly to information security standards for all enterprise and government clients.

Basic Qualifications ✅

• High school diploma or equivalent
• 2+ years of experience with internet service providers, hardware troubleshooting, software support, or IT networking
• 3+ years in customer service or technical support for large enterprises (>1,500 employees), or 1+ years of account management experience, or 6+ months in Starlink Customer Support with certification
• Fluent in English and at least one additional language supported by Starlink (list of languages available)

Preferred Skills & Experience 🌟

• 1+ years influencing senior leadership, engaging with executives and department heads
• Experience supporting multinational enterprise customers globally
• Background in training, analytics, service design, vendor or content management
• Experience in fast-paced, high-growth startup environments
• Strong attention to detail and excellent time management skills
• Ability to obtain relevant security clearances
• 15+ months of Starlink Customer Support experience
• Post-secondary educational qualification (degree/diploma)
• Multilingual capabilities (speaking, writing, reading)

Additional Requirements 🚧

• Proficiency in English (spoken, reading, writing) — passing a language test may be required
• Willingness to work flexible shifts, overtime, holidays, and weekends in a 24/7 operational environment
• Relocation to Bastrop, Texas if not already local — this is not a remote position
• Possibility of required security clearances for government-related customer support

ITAR Compliance 🔒

Applicants must meet U.S. Government export regulations, including being a U.S. citizen, lawful permanent resident, refugee, asylee, or eligible to obtain necessary authorizations. Learn more about ITAR requirements here.

Our Commitment to Diversity & Inclusion 🌍

SpaceX is an Equal Opportunity Employer. We base employment on merit, competence, and qualifications, without regard to race, religion, gender, ethnicity, veteran status, disability, age, sexual orientation, gender identity, marital status, or any other protected status.

For accommodations or to request a copy of the Affirmative Action Plan, contact EEOCompliance@spacex.com.