TieTalent Is Hiring A Bilingual English / Spanish Department Support Specialist

Discover a rewarding career with opportunities to make a meaningful impact in healthcare—both in the community and within a growing organization. 💼✨

Position Overview

This is an onsite position located at Jackson Memorial Hospital, 1611 North West 12th Avenue, Miami, FL, 33136. Our office environment fosters inclusion, growth, and excellent benefits.

About UnitedHealth Group & Optum

At UnitedHealth Group, we aim to help millions live healthier lives through innovative technology and care. Optum is a global organization committed to improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Join us to make an impact on communities worldwide. We promote inclusion, talent development, and growth—creating a culture where you can thrive. 🌎💙

Why Join Us?

• Clear career potential 🚀
• Comprehensive benefits package 👐
• Career development opportunities 📈
• Supportive, inclusive environment 🌟

Department Support Specialist Role

This entry-level role involves supporting our operational teams by managing mail, printing appeals and claims, handling documentation, and mailing tasks. Your focus will be on maintaining PHI security, ensuring accuracy, and assisting in quality assurance processes. 📝🔐

Key Responsibilities

• Ensure the security of PHI while processing mail and support requests 🛡️
• Maintain system access for daily tasks 🔑
• Open, sort, and route incoming emails to appropriate teams 📧
• Run daily census reports to assign referrals 🏥
• Process applications for PEN babies and Share of Cost 🍼💰
• Print and manage documentation such as claims, medical records, and bills 🖨️
• Ensure timely and accurate outgoing mail and documentation 📬
• Track mailing procedures per guidelines 📊
• Maintain inventory, tracking logs, and databases 📁
• Support quality assurance and reporting efforts 📈
• Operate office machines like copiers, scanners, and computers 📠💻
• Assist with ordering supplies to ensure continuous operations 🛒

Training & Work Schedule

We provide 4 weeks of paid on-the-job training from 8:00 AM to 5:00 PM EST, Monday through Friday. Afterward, the position requires full-time onsite work during our business hours of 7:30 AM – 4:30 PM EST, with flexibility for occasional overtime or weekend work as needed. 🕗🗓️

Qualifications

Required

• High School Diploma / GED 🎓
• Must be 18+ years old 📅
• At least 1 year of clerical experience ✍️
• Fluency in English and Spanish 🗣️🌎
• Ability to read, open, and save PDFs using Adobe 📄
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) 💻
• Ability to work onsite exclusively at Jackson Memorial Hospital 🏥
• Availability for training hours and full shift schedules 🕗

Preferred

• Experience with claim processing or billing (1+ years) 💼
• Experience in patient-facing healthcare roles 🏥
• Healthcare clerical experience 📋

Soft Skills

• Highly organized and detail-oriented 🗃️
• Capable of working independently and collaboratively 🤝
• Strong follow-up and organizational skills 📆
• Excellent written and verbal communication skills 🗣️✍️

Compensation & Benefits

Hourly pay ranges from $16.00 to $24.23, depending on experience and other factors. Our benefits include:

• Comprehensive health and wellness packages 🏥
• Incentive and recognition programs 🏆
• Stock purchase options 💹
• 401(k) retirement plan 📈

We comply with all minimum wage laws and provide a supportive environment for your growth and success.

Our Commitment

UnitedHealth Group is an Equal Employment Opportunity employer. We value diversity and do not discriminate based on race, gender, age, disability, or other protected characteristics. Candidates must pass a drug test prior to employment. 🚫💊