Westgate Resorts Is Hiring A Bilingual Document Management Team Member

Join Westgate Resorts as we provide unforgettable vacation experiences and are looking for dedicated individuals to join our team! 🌴✨

About Westgate Resorts

Westgate Resorts offers a diverse range of vacation experiences—from relaxing sandy beaches along the Atlantic Ocean to snowy Utah mountains. 🏖️🏔️ Families can explore the country's top destinations at affordable prices. As a world leader in the timeshare and hospitality industry, we have resorts across Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. We are committed to meeting every vacation expectation for every family and budget, continually growing to offer the best and most-affordable vacation options! 🌎🌟

Job Description

We are seeking a detail-oriented team member to verify proposals for mail-out accounts before paperwork is mailed and to follow up on those accounts ensuring timely document returns. 📝⏳

To succeed in this role, candidates must perform all essential duties satisfactorily and uphold our core company values:

• Integrity 🤝
• Passion ❤️
• Work Ethic 💪

Essential Duties and Responsibilities

• Handling inbound and outbound calls with timeshare owners and internal customers.
• Communicating and following up with owners via phone, email, and letter regarding outstanding contract documents, helping them sign electronically or by mail.
• Assisting owners with questions about documents, payments, usage inquiries, and account details.
• Verifying sales proposals from internal teams to ensure accuracy before entering contracts into the system.

Other duties may be assigned as needed.

Qualifications

Required Qualifications

• Hybrid work arrangement after training: 2 days in-office, 3 days remote.
• Six weeks of paid on-site training, Monday through Friday.
• Ability to commute and work at our Ocoee office.
• Notary of Public certification.
• Fluency in English and Portuguese required; Spanish is a plus.
• High-speed internet connection and modem required.
• Dedicated, distraction-free workspace.
• Ability to make and receive calls comfortably.
• Proficiency in Microsoft Outlook, Excel, and Adobe Acrobat.
• Basic troubleshooting skills for computer issues.
• Ability to operate office equipment such as computers, telephones, and calculators.
• Strong attention to detail in reviewing documents and screens.
• Excellent verbal and written communication skills.
• Ability to multitask and collaborate professionally with team members and customers.
• Customer service, document management, banking, or timeshare experience preferred.

Additional Information

Why Westgate?

• Comprehensive health benefits including medical, dental, and vision 🏥
• Paid Time Off (PTO) — vacation, sick, and personal leave
• Paid holidays 🎉
• 401(k) plan with a generous company match 💼
• Access your pay instantly with our Daily Pay option 💵
• Family benefits such as parental leave and adoption assistance 👶🤱
• Wellness programs for a healthier lifestyle 🌿
• Flexible Spending Accounts (FSA)
• Tuition assistance for continued education 🎓
• Military leave options 🇺🇸
• Employee Assistance Program (EAP) 🤝
• Insurance options including life, disability, accident, critical illness, and hospital coverage ❤️🛡️
• Pet insurance 🐾
• Exclusive discounts on hotels, cruises, resorts, restaurants, and entertainment 🎁
• Opportunities for career growth and development 🚀
• Community involvement programs 🌍

Westgate Resorts is an Equal Opportunity Employer. We welcome applications regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected categories. If you require reasonable accommodations during the application process, please email WGAccommodations@wgresorts.com with the job title and location.