Compass Experience Labs Is Hiring A Bilingual Employee Service Center Specialist

Bilingual Employee Service Center Specialist 🌎

Join a vibrant remote workplace dedicated to exceptional customer service and career growth with Compass Experience Labs.

About Compass ❤️

We partner with brands to foster growth through outstanding customer experience — including internal clients (employees)! Founded by industry pioneers in eCommerce, we revolutionize customer care as a strategic business asset by delighting customers, listening to feedback, and using insights to enhance products and services.

About This Opportunity 🚀

We are collaborating with a renowned made-to-order fast casual restaurant chain in the U.S. to hire bilingual (English/Spanish) Employee Service Center Specialists. You will respond to employee inquiries related to employment, onboarding, benefits, and company policies. This position is non-supervisory and fully remote.

Responsibilities 📞

• Engage with employees via phone calls to resolve HR inquiries of low to moderate complexity accurately and consistently.
• Act as the first point of contact for employment-related questions.
• Assist employees in navigating self-service HR functions to initiate transactions.
• Educate callers on HR policies and procedures, including payroll, compliance, onboarding, benefits, and more.
• Listen actively, gather pertinent information, and involve specialists when necessary.
• Navigate multiple web-based systems efficiently while maintaining confidentiality and data security.
• Meet productivity and performance expectations.
• Adhere to scheduled hours and channel availability, being punctual and present.
• Demonstrate excellent written (typing) and verbal communication skills in both English and Spanish, which will be evaluated during screening.
• Develop a solid understanding of common questions and resolutions.
• Collaborate with team members to encourage, resolve issues, and share insights and trends.
• Perform additional duties as assigned by Compass or the client.

Minimum Requirements & Characteristics 🎯

• High school diploma required; 2-4 year college degree preferred.
• 1-3 years of contact center experience focused on customer problem-solving related to payroll, benefits, onboarding, and policies preferred.
• Proficiency in navigating multiple web systems with accurate data entry.
• Ability to quickly learn and retain a wide range of information.
• Responsive to internal communications; remote work experience is a plus.
• Self-reliant with an inquisitive mindset.
• Keen problem solver with good judgment and adaptability.
• Professionally express opinions and work humbly, open to coaching.
• Contribute positively to the team culture aligned with Compass values.

Availability ⏰

Full-time shifts are available within the hours of 10:30 AM to 9:00 PM EST, six days a week totaling 48 hours. This remote position requires a reliable high-speed internet connection, a quiet workspace, and a working headset. Compass is headquartered in Columbus, OH, USA.

Physical & Technology Requirements 🖥️🎧

Physical: Ability to see, talk, hear, and communicate effectively; operate a computer and lift up to 15 lbs.; work sitting or standing for prolonged periods.

Technology: Licensed Windows PC with serial number; minimum 32MBPS wired internet; webcam; microphone-equipped headset (speakers not permitted on calls); processor Intel Core i5 / Apple M1 or higher; at least 8GB RAM (16GB recommended); Windows 10 or 11; installation of required third-party software and DUO Mobile for multi-factor authentication.

What We Offer 🎁

• Starting wage of $6/hour, with competitive hourly pay for 48 hours/week.
• Performance incentives and paid time off.
• Opportunities for career development and internal promotion.
• A fun, fast-growing company where you can be yourself!

Join Us! 🚀

If you're compassionate, customer-focused, and passionate about helping others, we invite you to apply using the link below. Initial interviews will be conducted in English. We look forward to hearing from you!