KinderSystems Is Hiring A Bilingual Documentation Specialist

Join Our Team as a Bilingual Documentation Specialist! 🚀

KinderSystems is the leading provider of subsidy management SaaS solutions dedicated to empowering child care providers and families across the US. We’re seeking a passionate bilingual Documentation Specialist to help create clear, comprehensive training and internal materials that support our mission to deliver high-quality child care access for all.

About What We Do 🧸

KinderSystems (www.KinderSystems.com) delivers cloud-based software solutions to state agencies, Head Start programs, and child care providers. Supported by industry experts, our goal is a world where families of all income levels can access excellent child care. Hundreds of agencies utilize our applications via cloud or mobile devices to streamline operations, ensure compliance, and serve families effectively.

What You’ll Do 🛠️

• Content Creation & Publishing: Write, edit, and review technical materials such as online manuals, Zingtree templates, technical overviews, and videos. Ensure accuracy, clarity, and proper formatting for publication.
• Collaboration: Work with project managers, developers, and staff to gather information, develop content strategies, and maintain documentation & training resources.
• Instructional Design: Develop or select visual and learning aids to improve training effectiveness.
• Internal Documentation Management: Organize and maintain internal documents and files to ensure easy access and current information.
• Technical Knowledge Acquisition: Gain comprehensive understanding of KinderSystems’ products to document features and updates accurately.

Who You Are 🙋‍♀️🙋‍♂️

• Bilingual: Fluency in English and Spanish is required, with a preference for Spanish-speaking candidates.
• Excellent Communicator: Strong interpersonal, writing, and verbal skills; technical writing experience is a plus.
• SaaS Support Experience: Background in support centers, especially SaaS environments, with multitasking skills across multiple systems.
• Problem Solver: Critical thinking, troubleshooting skills, and persistence in resolving issues.
• Childcare Industry Experience: Familiarity with subsidized childcare programs; experience with KinderSystems software is highly advantageous.
• Technical Proficiency: Proficient in Microsoft Word, Outlook, and Excel.
• Additional Skills: Experience with multi-authoring tools like MadCap, Flare, Vimeo, WordPress, and ClipChamp is a bonus.
• Team Player: Strong ability to collaborate effectively, manage resources, and communicate well with others.

What We Offer 🎁

• Remote Flexibility: Work from any location within the United States, with travel once a year or as needed.
• Competitive Hourly Rate: $22 - $25 per hour.
• Benefits: Health, vision, and dental insurance starting the first month post-start date.
• Retirement Savings: 401(k) plan with company match.
• Paid Holidays & PTO: Generous paid time off and company holidays.
• Positive Environment: Join a friendly, supportive, and adventurous team dedicated to improving childcare for families everywhere.

Our Values 🌎

KinderSystems champions diversity and equal opportunity. We are committed to building a team that reflects various backgrounds, perspectives, and skills. We believe an inclusive environment enhances our work and innovations. We do not discriminate based on race, color, religion, gender, age, nationality, disability, sexual orientation, gender identity, veteran status, or any other protected class.