Humana Is Hiring A Bilingual Dental Inbound Representative

Join our compassionate team and make a meaningful impact as a Bilingual Dental Inbound Contacts Representative. Your role is crucial in creating a trusting connection with our members and providers, ensuring they feel supported and informed through every interaction.

Become a Part of Our Caring Community 🤝

Role Overview

As a Bilingual Dental Inbound Contacts Representative, you will be the first point of contact for our members, assisting with benefit questions, resolving concerns, and guiding them through next steps—all remotely. You will report to the Inbound Contacts Supervisor and become a vital member of the Consumer Contacts team. Every interaction is an opportunity to solve problems, reduce frustration, and build trust.

Responsibilities

• Handle 40+ inbound calls daily in a fast-paced call center environment, assisting members and providers in both English and Spanish.
• Address a variety of needs including benefit inquiries, service issues, and general questions.
• Escalate unresolved grievances and pending customer concerns appropriately.
• Document all interactions, actions, and outcomes accurately in internal systems.
• Resolve routine to moderately complex issues following established workflows and guidelines.
• Identify issues requiring escalation and ensure smooth handoff to the right teams.
• Maintain high standards for quality, productivity, and customer experience.

Success Metrics

• Members feel heard, supported, and satisfied with their experience ✨
• Proactively resolve issues on first contact whenever possible 🚀
• Complete, clear, and compliant documentation 📝
• Empathize with frustrated customers and demonstrate accountability in every interaction ❤️

Use Your Skills to Make an Impact 💪

Required Qualifications

• Minimum of 2 years of customer service experience
• Bilingual proficiency in English and Spanish—speaking, reading, and writing fluently
• Reside in the Central or Eastern Time Zone
• Customer service mindset with a genuine desire to help others
• Experience documenting customer issues in detail
• Ability to assess support requests across multiple systems and escalate as needed
• Excellent at interpreting and responding to customer requests
• Proven success in performance-driven environments

Preferred Qualifications

• Associate's or Bachelor's Degree
• Previous inbound call center or related customer service experience
• Healthcare industry experience

Training & Work Schedule

Training Schedule 📅

Starts on June 29, 2026. Training runs for five to six weeks, from 8:30 AM to 5:00 PM Eastern, Monday through Friday. During training, your camera must be ON, and you should be in a quiet environment.

Post-Training Work Schedule 🕒

Once training is complete, you will be assigned an 8-hour shift between 8:00 AM and 9:00 PM Eastern, Monday through Friday. Shift bidding occurs periodically, based on performance and tenure. The first 180 days serve as an appraised period, requiring perfect attendance during classroom and nesting phases. Attendance policies are strict; time off is not permitted during the first 90 days and is discouraged during the 180-day period. You must remain in this role for at least 12 months before applying for other opportunities outside of the SSO Specialty Dental team.

Additional Information

Work-at-Home Requirements 🏠

• Internet speed of at least 25 Mbps download and 10 Mbps upload recommended.
• Wired connection preferred; wireless connection acceptable if approved.
• Employees in California, Illinois, Montana, or South Dakota will receive a bi-weekly internet stipend.
• Humana provides appropriate telephone equipment for the role.
• Work in a dedicated, interruption-free space to protect patient privacy.

Travel 🧳

Occasional travel to Humana offices for training or meetings may be required, despite the role being primarily remote.

Additional Details

• Scheduled Weekly Hours: 40
• Pay Range: $39,000 - $49,400 per year (may vary based on location and experience)

Benefits 🎉

Humana offers competitive benefits designed to support your overall well-being, including:

• Medical, dental, and vision coverage
• 401(k) retirement savings plan
• Paid time off, holidays, and volunteer days
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance

Application Deadline 📅

May 8, 2026

About Humana

Humana Inc. (NYSE: HUM) is a leading healthcare company committed to helping people achieve their best health. Through our insurance and healthcare services, we improve quality of life for individuals with Medicare and Medicaid, families, military personnel, and communities at large. Learn more at Humana.com and CenterWell.com.

Equal Opportunity Commitment ✨

Humana is dedicated to providing a workplace free from discrimination. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. We also offer free language interpreter services. Details are available at Humana Accessibility Resources.