Sherwin-Williams Is Hiring A Bilingual Customer Support Specialist

Join Our Team as a Bilingual Customer Support Specialist! 🎨✨

Become a vital part of Sherwin-Williams by helping customers find the perfect solutions and ensuring their satisfaction. This role offers a dynamic environment where your skills will make a real impact!

Position Overview

As a Bilingual Customer Support Specialist, you will collaborate with both wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend optimal solutions. Your dedication will be key in resolving customer concerns promptly, maintaining our high standards, and supporting store presentation and quality.

Work Location & Benefits 🏢💼

Store Location: Store #3338, 301 N Frederick Ave, Gaithersburg, MD 20877

• Medical, Dental, and Vision Coverage 🏥
• Flexible Spending Accounts (FSAs)
• Disability Coverage 🔹
• Retirement and Savings Benefits 💰
• Generous Time Off Package:
  • Paid Personal Leave
  • Parental Leave
  • Medical Leave
  • Vacation & Holidays

Key Responsibilities 🚀

• Deliver exceptional sales service to ensure high customer satisfaction 😊
• Assist customers in-store and over the phone by identifying needs and recommending products 🗣️
• Build trustworthy relationships with both wholesale and retail clients 🤝
• Process sales transactions accurately and efficiently 💳
• Achieve sales goals consistently on a monthly, quarterly, and yearly basis 📈
• Maintain organized work order files and formulas 📂
• Pick, tint, and mix paint products to customer specifications 🎨
• Restock shelves and create attractive displays 🛒
• Ensure cleanliness and proper maintenance of store equipment 🧼
• Assist with loading, unloading, and delivering products 🚚
• Maintain a tidy and inviting store environment 🏪
• Stay informed on product offerings and discuss options confidently 📚
• Follow inventory control procedures and suggest sales improvements 💡

Minimum Requirements ✅

• Must be at least 18 years old age
• Legal authorization to work without sponsorship
• Fluency in English and Spanish (reading, writing, speaking) 🌎
• Valid, unrestricted Driver's License 🚗
• Ability to lift 50 lbs. frequently and 70 lbs. occasionally
• Willingness to work evenings and weekends 🌅
• If internal, a performance rating of at least “Meets Expectations”
• Completion of required HR eLearning courses

Preferred Qualifications ⭐

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and related products 🖌️
• Familiarity with tinting and mixing equipment

Application Process & Our Mission 🌍

Steps to Get Started:

• Online Application: Visit our Careers page, find your role, and create your profile.
• Digital Interview: Qualified candidates will be invited to complete a video interview within 7 days.
• In-Store Interview: Top candidates will meet with our Recruitment team in-store.

At Sherwin-Williams, our purpose is to inspire and enhance the world by coloring and protecting what matters. Our innovative paints and coatings bring brightness and strength to the spaces we live and work, and your passion is essential to making this vision a reality. We invest in YOU — in your life, career, and community.

Join us and contribute to a vibrant team committed to making a lasting impact! 🌟

Equal Opportunity Statement ✨

We welcome applicants of all backgrounds, including those with arrest or conviction records, in accordance with applicable laws. Sherwin-Williams is an Equal Opportunity Employer.