Samsara Is Hiring A Bilingual Customer Support Specialist

Join Our Team as a Customer Support Specialist at Samsara 🚀

Empower industries that drive the global economy by delivering exceptional customer support in a rapidly growing company shaping the future of physical operations through IoT technology.

Who We Are 🌍

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform enabling organizations reliant on physical operations to harness Internet of Things (IoT) data for actionable insights and operational improvements. We are committed to enhancing safety, efficiency, and sustainability across industries that comprise over 40% of the world’s GDP, including agriculture, construction, field services, transportation, and manufacturing. Our mission is to digitally transform these vital sectors at scale.

Working at Samsara means shaping the future of physical operations and contributing to innovative solutions like Video-Based Safety, Vehicle Telematics, Driver Workflows, and Equipment Monitoring. As a publicly listed company, we foster autonomy and support to help you make a meaningful impact and grow for the long term.

About the Role 🚗

We’re seeking growth-oriented, results-driven Customer Support Specialists with excellent organizational skills and a passion for customer service. Your role will involve supporting Samsara’s expanding service solutions and delivering outstanding experiences to a diverse customer base—ranging from commercial transportation and oil & gas companies to large-scale food producers. You will troubleshoot account issues, provide documentation, and manage escalations via phone, chat, and email.

This role is open to candidates based in most US states, excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

Why You Should Apply 🌟

• Impact the World: Help keep the lights on, ensure workers return home safely, reduce emissions, and support food supply logistics.
• Grow Your Career: We foster a culture of rapid development, experimentation, and mastery in a hyper-growth environment.
• Be Inspired: Your ideas will drive the digitization of large sectors of the global economy.
• Join the Best: Collaborate with a high-caliber team that celebrates success and supports each other.

Key Responsibilities 🎯

• Escalate and resolve complex customer inquiries related to billing, contracts, cancellations, and product services.
• Mentor and guide CSS II team members to improve team performance.
• Handle multi-channel customer interactions with exceptional communication skills.
• Prioritize and manage a high-volume workload with accuracy and timeliness.
• Participate in initiatives to enhance customer experience and support efficiency.
• Analyze customer trends to provide actionable insights to management.
• Improve support processes, create training materials, and promote best practices.
• Deliver consistent, high-quality customer service to foster satisfaction and retention.
• Embed Samsara’s core principles—Customer Success, Long-Term Building, Growth Mindset, Inclusivity, and Teamwork—into daily work.

Minimum Qualifications 📋

• Over 3 years of experience in a customer-facing role within a contact center environment, dealing with escalations and complex cases.
• Bilingual proficiency in English and Spanish.
• Experience handling billing, RMA, cancellations, renewals, or customer success requests.
• Proven ability to independently resolve challenging customer issues professionally.
• Excellent communication and interpersonal skills for engaging with diverse customers and teams.
• Ability to prioritize a dynamic workload including high-priority cases and escalations.
• Experience managing over 30 cases daily across phone, chat, and email channels.
• Proficiency with ticketing systems like Zendesk, Salesforce, or ServiceCloud and troubleshooting skills.
• Technical aptitude with macOS and adaptability to new tools and systems.
• Flexible availability to work mornings, nights, and weekends as needed.

Preferred Qualifications 🌟

• Experience with telematics systems, ELDs, and hours of service compliance.
• Ability to mentor peers and foster team growth.
• Data-driven approach with experience analyzing trends and metrics.
• Multilingual skills in French or German (a plus).

Compensation & Benefits 💼

The annual base salary for this role ranges from $43,435 to $58,400 USD. Compensation may vary depending on factors such as location, skills, and experience.

Total Rewards 🎁

At Samsara, we’re committed to building a high-impact environment that fuels growth and reward. Our package includes competitive salary, performance bonuses, equity (for eligible roles), comprehensive health benefits, professional development stipends, and parental leave. Top performers may earn above-market pay and long-term incentives.

Work Flexibility & Inclusivity 🤝

We embrace a flexible working model combining in-office and remote options, tailored to operational needs and individual preferences. All roles are contingent on legal right-to-work eligibility.

Belonging at Samsara: We value diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, gender identity, sexual orientation, veteran status, disability, or age.

Accommodations ✨

We’re dedicated to providing an accessible environment. If you require accommodations during the application process, please contact accessibleinterviewing@samsara.com.

Important Notice 🚨

Samsara will never ask for fees during any stage of the hiring process. Official communication comes from @samsara.com or authorized email addresses. Be cautious of scams. Learn more on our blog post here.