Mahoney Environmental Is Hiring A Bilingual Customer Support Specialist

Join Our Team as a Bilingual Call Center Specialist! 📞🌟

Are you a bilingual professional passionate about customer service? We’re hiring at Mahoney Environmental—a trusted industry leader with over 70 years of success in recycling restaurant cooking waste. If you're eager to make an impact in a dynamic, expanding company, keep reading!

About Mahoney Environmental

We are a national leader dedicated to the collection and recycling of restaurant cooking waste materials, serving clients from independent restaurants to large chains and food processing facilities.

Position Details:

• Location: Hybrid—3 days in the office, 2 days WFH 🏢💻
• Work Schedule: Monday to Friday, 10:30 am – 7:00 pm 🗓️
• Starting Rate: $20.50 – $22.50 per hour 💰
• Language Requirement: Bilingual in Spanish is mandatory 🇪🇸

Your Responsibilities:

• Professionally handle 50-60 inbound calls across multiple service lines 📞
• Assist customers, resolve inquiries, and support retention efforts 🤝
• Support sales with data entry, reporting, and follow-up activities 📊
• Follow safety, environmental, and technical procedures 🔒
• Create work orders and prioritize issues via email communication 📧
• Make occasional outbound calls to generate leads, set appointments, and follow up 🗓️
• Perform other duties as assigned to support team success 🔄

What You Can Expect:

• Work at a desk 7-10 hours a day, managing inbound calls and administrative tasks 💺
• Engage with customers, sales team members, and internal staff regularly 🤝
• Operate in a typical office environment with moderate noise and distractions 🏢
• Use computers, keyboard, and mouse efficiently throughout your shift 💻

Qualifications & Skills:

• Fluent in Spanish (bilingual required) 🇪🇸
• Strong multi-tasking, attention to detail, and problem-solving skills 🧩
• Excellent computer skills and phone etiquette (minimum 40 WPM) 🖥️📞
• Proficiency in Microsoft Office (Outlook, Word, Excel) 📂
• Maintain a positive attitude in stressful situations 😊
• Energetic, eager to thrive in a fast-paced environment 🚀
• Punctual with a strong work ethic and customer-focused mindset ⏰🙋‍♂️
• At least 3 years of customer service experience, ideally in a call center; inside sales experience is a plus 💼
• Ability to lift up to 25 lbs safely 🔥

Equal Opportunity Employment

We value diversity and are committed to providing equal employment opportunities to all applicants, regardless of race, color, sex, national origin, religion, age, disability, genetic information, veteran status, or any other protected characteristic.

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