BlinkRx Is Hiring A Bilingual Customer Support Specialist

Join our team at BlinkRx! We are looking for a dedicated Bilingual Korean/Vietnamese Customer Support Specialist to provide exceptional service in a vibrant, patient-focused environment. Read on to learn more about the role and how you can contribute to our mission. 🌟

Position: Bilingual Korean/Vietnamese Customer Support Specialist

Location: Chesterfield, MO & Pittsburgh, PA

About the Role

As a Customer Support Specialist, you will be a vital point of contact, assisting patients, healthcare providers, and insurers via phone. Your goal will be to resolve issues efficiently, support pharma programs, and help improve the patient experience. 💬

Responsibilities

• 📞 Receive inbound calls to resolve routine and new issues with patients, doctors, and insurers
• 🩺 Provide patient care by supporting pharma programs and triaging to appropriate teams when necessary
• 🎯 Strive to meet and exceed established performance targets
• 📝 Document call details and data discovery accurately according to procedures
• 🔎 Use Knowledge Base materials to resolve inquiries effectively
• 🔒 Maintain confidentiality of patient and proprietary information
• 🛡️ Develop understanding of security and privacy practices within the company
• 📚 Participate in ongoing education on product updates, features, and launches
• 💡 Share feedback to enhance the patient experience and improve products, materials, and processes

Requirements

• 🌏 Bilingual Vietnamese is required, with strong command of English
• 🎓 High school diploma or GED required; Bachelor's degree strongly preferred
• 📞 Customer service or inbound call center experience essential
• 🏥 Healthcare, pharmacy, or related industry experience is highly desirable
• 🗣️ Strong verbal and written communication skills
• 💻 Technical aptitude, analytical skills, good judgment, and operational focus
• ❤️ Passionate about delivering top-notch patient care
• 🤝 Ability to collaborate with peers and cross-functional teams
• 🖥️ Quick learner with ability to adapt to new software and technologies

Location & Working Hours

• 🕗 Full-time, 40 hours per week (5 days a week, 8-hour shifts)
• 🗓️ Rotating Saturdays once a month
• ⏰ Availability Monday through Friday with shifts between 8am-9pm (e.g., 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, 1pm-9pm)
• 🔄 Flexible scheduling that may evolve based on business needs
• 📍 Onsite location: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017

Benefits

• 🩺 Medical, dental, and vision insurance plans tailored to your needs
• 💼 401(k) retirement savings plan
• 🎉 Paid time off, sick leave, and holiday pay
• 👶 Paid parental and baby bonding leave
• 🍽️ Daily meal stipend for onsite marketplace
• 🚌 Pre-tax transit benefits and complimentary onsite parking