Blink Health Is Hiring A Bilingual Customer Support Specialist

Join a rapidly expanding healthcare technology company dedicated to making prescriptions accessible and affordable for all. Blink Health is transforming the industry by removing traditional barriers in the prescription supply chain, positively impacting millions of lives.

Company Overview

Blink Health is the fastest growing healthcare technology firm that develops innovative products aimed at improving access to prescriptions and reducing costs. Our flagship products, BlinkRx and Quick Save, streamline the prescription process, ensuring patients receive the medications they need with ease and transparency.

About BlinkRx

BlinkRx is the world's first pharma-to-patient cloud platform, offering a digital concierge service for patients prescribed branded medications. Patients benefit from:

• Transparent low prices 💰
• Free home delivery 🚚
• World-class support 🌟

With BlinkRx, patients no longer face obstacles like unaffordable medication costs, cumbersome paperwork, or pharmacy out-of-stock issues. We are a collaborative team of innovators and operators changing an industry often resistant to change.

Join Our Team!

We are seeking Bilingual Customer Support Specialists proficient in Spanish, Cantonese, Korean, or Vietnamese. This is a fully on-site role available in Robinson Township, Pittsburgh or Chesterfield, Missouri.

Responsibilities

• Receive inbound calls to resolve routine and complex issues with patients, doctors, and insurers 📞
• Provide exceptional patient care and support pharma programs 🤝
• Identify the right teams for issue triage 🏥
• Strive to meet and surpass performance metrics 🎯
• Document calls and data accurately according to operating procedures 📝
• Utilize Knowledge Base materials for inquiry resolution 📚
• Maintain confidentiality of patient and proprietary information 🔐
• Develop knowledge of security and privacy practices 🔒
• Participate in ongoing education on product updates and launches 🎓
• Contribute feedback to enhance patient experience and product development 💡

Requirements

• Bilingual proficiency in Spanish, Cantonese, Korean, or Vietnamese, with strong English skills 🗣️
• High school diploma or GED; Bachelor's degree preferred 🎓
• Experience in customer service or call centers required 📞
• Experience in healthcare, pharmacy, or related fields highly preferred 🏥
• Excellent verbal and written communication skills ✍️
• Strong technical aptitude, analytical skills, and good judgment ⚙️
• Passion for delivering top-tier patient care ❤️
• Ability to work collaboratively across teams 🤝

Location & Hours

Availability Monday through Friday during one of the following shifts:

• 9:30 AM – 5:30 PM EST
• 10:30 AM – 6:30 PM EST
• 11:00 AM – 7:00 PM EST
• 12:00 PM – 8:00 PM EST
• 1:00 PM – 9:00 PM EST

Open to rotating Saturday shifts from 9 AM – 5 PM EST and flexible scheduling as needed.

Benefits

• Comprehensive medical, dental, and vision insurance 🩺
• 401(k) retirement savings plan 💼
• Paid time off, sick leave, and holidays 🌴
• Paid parental and baby bonding leave 👶
• Daily meal stipend for onsite marketplace 🍽️
• Pre-tax transit benefits and free onsite parking 🚗

Why Join Blink Health?

At Blink, we have a unique opportunity to impact millions by providing essential healthcare services during their most vulnerable moments—where healthcare meets financial stability. As the fastest-growing healthcare company in the U.S., we are driving transformative change for countless patients every year.

Our innovative business model not only helps individuals but builds a sustainable, generational organization. We cultivate a culture of relentless learning, curiosity, and collaboration, always seeking to improve lives through inventive solutions.

We are committed to diversity and equal opportunity. We do not discriminate based on race, religion, gender, age, sexual orientation, veteran status, or disability. Applicants who consent to receive text messages may receive updates via SMS or MMS regarding their application. 📲