Blink Health Is Hiring A Bilingual Customer Support Specialist

Join Blink Health, a rapidly expanding healthcare technology leader dedicated to making prescriptions accessible and affordable for all.

Company Overview 🚀

Blink Health is the fastest-growing healthcare technology company working to eliminate barriers within the prescription supply chain, resulting in better access and improved health outcomes for patients. Our flagship products, BlinkRx and Quick Save, revolutionize how patients obtain medications by providing transparency, convenience, and affordability.

About BlinkRx 🩺

As the world’s first pharma-to-patient cloud platform, BlinkRx offers a digital concierge service for patients prescribed branded medications. Patients enjoy transparent low prices, free home delivery, and top-tier support—all on a centralized platform. No more showing up at the pharmacy only to find the medication unavailable, unaffordable, or paperwork pending.

Our Culture 🌟

We are a collaborative team of innovators and operators dedicated to transforming an industry resistant to change. Join us in inventing new ways of working and making a meaningful impact!

Now Hiring: Bilingual Customer Support Specialists 💬

Proficiency in Spanish, Cantonese, Korean, or Vietnamese required. This is a fully on-site position located in:

• Robinson Township, Pittsburgh
• Chesterfield, Missouri

Key Responsibilities 🎯

• Handle inbound calls addressing routine and new issues involving patients, doctors, and insurers
• Provide accurate patient care support to facilitate pharma programs and escalate as needed
• Aim to meet or exceed performance targets
• Document call details and data according to operating procedures
• Utilize Knowledge Base resources to resolve inquiries effectively
• Maintain confidentiality of patient and proprietary information
• Understand security and privacy practices within the company
• Engage in ongoing education on product updates, features, and launches
• Share feedback with management to enhance the patient experience and product offerings

Prerequisites & Skills ✅

• Proficiency in Spanish, Cantonese, Korean, or Vietnamese, with strong English skills
• High school diploma or GED required; Bachelor's degree preferred
• Experience in customer service or inbound call centers required
• Healthcare, pharmacy, or related industry experience highly desirable
• Excellent verbal and written communication skills
• Solid technical aptitude, analytical skills, and sound judgment
• Passion for delivering exceptional patient care
• Team-oriented with the ability to collaborate cross-functionally
• Quick learner capable of mastering complex software systems

Work Schedule & Flexibility 🕒

• Availability Monday-Friday, with shifts such as 9:30 AM–5:30 PM, 10:30 AM–6:30 PM, 11 AM–7 PM, 12 PM–8 PM, or 1 PM–9 PM EST
• Option for four 10-hour days from 10 AM–8 PM EST
• Rotating Saturday shifts from 9 AM–5 PM EST
• Scheduling is flexible to accommodate business needs over time

Benefits & Perks 🎁

• Health insurance plans: medical, dental, and vision
• 401(k) retirement plan
• Paid time off, sick leave, and holiday pay
• Paid parental and bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

#blinkindeed 🚀

Why Join Us? 🤝

At Blink Health, we uniquely impact millions during their most vulnerable moments—at the intersection of healthcare and finances. As the fastest-growing healthcare company in the U.S., we serve a vast population, helping people while building a sustainable, value-driven enterprise. Our relentless curiosity, collaborative spirit, and dedication to innovation drive us to continually improve patients’ lives.

We are an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Applicants consenting to receive text updates via their phone number may receive SMS or MMS notifications about their application from Blink Health. 📱