Etix Is Hiring A Bilingual Customer Support Rep

Join Etix as a Bilingual Customer Support Representative 🌎🎟️

Etix, an international leader in web-based ticketing serving over 40 countries and more than 50 million tickets annually, is looking for a dynamic bilingual support professional to assist event attendees across North America. With over 25 years of experience, we support thousands of venues with innovative ticketing, marketing, and e-commerce solutions.

About the Role

As a Bilingual Customer Support Representative, you'll help customers via phone and email, ensuring a smooth ticketing experience. This role thrives in a fast-paced, remote call center environment operating 7 days a week — with no overnight shifts! You'll gain valuable industry experience while offering exceptional support in a flexible, team-oriented setting.

What We Offer 🎁

• Flexible scheduling to fit your lifestyle
• Monthly bonus opportunities 💰
• A supportive and collaborative team culture 🤝
• Pathways for career growth within the organization 🚀

Key Responsibilities

• Provide prompt, professional support to Etix patrons via phone and email
• Assist customers with ticket purchases, order issues, and event inquiries
• Accurately document and resolve customer issues efficiently
• Manage high-volume inquiries in a remote setting
• Maintain a quiet, professional workspace and reliable internet connection

Qualifications 📋

• Minimum 6 months of call center experience required
• Bilingual in Spanish is a must
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Ability to foster positive team relationships
• Strong computer skills with quick learning ability
• Adaptability to fast-paced environments
• Availability for at least 20 hours per week
• Willingness to work weekends and some holidays

Preferred Qualifications

• Experience working remotely
• Familiarity with Google Workspace, Slack, Zoom, and CRM platforms

Additional Requirements ⚙️

• Equipment provided by Etix
• A dedicated high-speed internet connection and a quiet workspace are essential
• Applicants must reside in one of the following states: AL, AZ, CO, FL, GA, IL, KS, KY, LA, MI, MN, MS, MO, NV, NC, OH, OK, OR, SC, TN, TX, VA

Scheduling & Availability 🕒

Phone shifts are scheduled in Eastern Time during the following hours:

• Monday to Friday: 9:00 AM – 9:00 PM
• Saturday: 9:00 AM – 8:00 PM
• Sunday: 12:00 PM – 8:00 PM

Additional Information ℹ️

• We are unable to provide sponsorship or H1B visas for this position
• Relocation assistance is not available