ModSquad Is Hiring A Bilingual Customer Support

Join Our Remote Team as a Customer Service Representative 🚀

Become a vital part of our global, remote customer support team, helping music lovers enjoy their experience on a leading streaming platform. 💬🎶

Who We Are

ModSquad has been innovating in the Customer Experience Services industry since 2007. We partner with top-tier brands worldwide—including Spotify, VSCO, Vimeo, and Tourism Ireland—and support over 50 languages across more than 90 countries. If you're passionate about providing excellent support from anywhere, you might be our next team member!

Position Overview

As a Customer Service Representative, you'll be the first point of contact for customers, assisting them with platform navigation, troubleshooting technical issues, and ensuring a seamless listening experience. You'll respond to inquiries via inbound messages in both Italian and English.

Important Details

Language Assessments: All applicants must complete language tests in both Italian and English.

Orientation Hours (Pacific Time)

• 40 hours per week during the 8-week orientation period
• Phase 1: 4 weeks, 4 AM – 1 PM
• Phase 2: 4 weeks, self-scheduled between 9 AM – 10 PM

Available Production Hours (Pacific Time)

• Daily: 9 AM – 10 PM

Project Commitments

• 25 hours per week
• 12 hours required on Saturday and/or Sunday
• 180 days (as needed by ModSquad)

Need help converting these hours to your local time? Check out World Time Buddy, set Sacramento, California as your starting point, and add your location for easy time zone conversion. ⏰

Who Are You?

• You're passionate about creating personalized, memorable customer experiences.
• You excel at delivering top-tier support and quickly resolving issues.
• You have experience managing 3-5 simultaneous chats while staying cool under pressure.
• You’re fluent in Italian and English with professional-level communication skills.

Workspace Requirements

• A dedicated laptop or desktop running Windows 11 or macOS Sequoia/Tahoe
• Willingness to install ModSquad security software and a 2FA app on your mobile device
• Access to a webcam or smartphone capable of capturing clear photos
• Reliable broadband internet connection with minimum speed of 25 Mbps
• At least 8 GB RAM (more preferred!)
• Dual monitors strongly recommended for optimal workflow

Please note: A Chromebook is not sufficient for ModSquad projects.

Why Work With ModSquad?

We are a leading remote company supporting legendary brands with customer support, moderation, trust & safety, community management, and social media services. Join us to work with talented people on exciting projects for globally recognized brands! 🌍

Equal Opportunity Employment

ModSquad is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, gender, age, disability, veteran status, sexual orientation, gender identity, or any protected class under applicable law.

Note: Compensation varies based on experience, responsibilities, and location. Currently, this opportunity excludes residents of California, Colorado, New York, and Washington unless otherwise noted.