Chick-fil-A Corporate Support Center Is Hiring A Bilingual Customer Support Agent

Join our team and make a meaningful impact every day by delivering exceptional support and creating memorable customer experiences in the vibrant Chick-fil-A culture! 🍗✨

Customer Support Role at Chick-fil-A

Our Restaurants serve incredible food and offer an outstanding Customer Experience. When challenges arise, this is your opportunity to step in and support our Customers with the distinctive Chick-fil-A touch. As Truett Cathy, our founder, famously said: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your mission will be to resolve issues, delight our Customers, and win their hearts daily. Every Customer interaction—be it via phone or online—serves as a chance to embody the Chick-fil-A brand and its values.

Who We're Looking For

The ideal candidate is a proactive problem solver, skilled at buildingrapport with Customers. You should be passionate about exceeding customer expectations through active listening, empathy, advocacy, and efficient case management. A positive attitude, technical troubleshooting ability, and a commitment to doing what's right are essential.

Your Role & Responsibilities

• Resolve Customer inquiries—technical or non-technical—via phone, online, or other support channels.
• Utilize our Customer Support Management system to open cases, research answers, resolve issues, and document interactions.
• Practice excellent customer service skills—active listening, effective communication, problem-solving, showing empathy, and working efficiently across support channels.
• Continuously develop your customer service expertise.
• Follow standard operating procedures and exercise sound judgment in exception handling.
• Adapt communication styles to diverse audiences.
• Manage your workload independently and efficiently.
• Learn quickly about new topics and initiatives to provide relevant solutions.
• Diagnose and troubleshoot issues using a variety of technology tools.
• Stay current on technical knowledge and acquire new troubleshooting skills as needed.
• Share expertise and best practices with team members.
• Maintain training and certifications to ensure high-quality service.
• Use knowledge resources to ensure accuracy and quality in customer interactions.
• Leverage feedback from Quality Assurance to grow personally and professionally.
• Review key performance indicators (KPIs) regularly and implement improvements.

Qualifications

Minimum Qualifications

• Associate's Degree 🎓
• Experience supporting customers via phone, online, chat, or in-person
• Willingness to attend an 8-week training program on a fixed schedule
• Availability between 9:00 A.M. and 10:00 P.M. EST
• Successful completion of training
• Dependability in adhering to work schedules
• Passion for customer service and ownership of the customer experience
• Strong emotional intelligence, written and verbal communication skills
• Resilience and ability to adapt to changing situations
• Ability to type at least 45 WPM
• Bilingual in Spanish and English 🌎

Preferred Qualifications

• Bachelor's Degree 🎓
• 0-2+ years of Help Desk or Call Center experience
• Customer Service background
• Experience in hospitality or Chick-fil-A restaurants a plus
• Fluency in English and Spanish
• KCS (Knowledge-Centered Service) Certification

Additional Details

• Experience Needed: 0 years
• Travel Requirements: 10%
• Level of Education: Associate's Degree (required), Bachelor's Degree (preferred)
• Relocation Assistance: Not provided