EMBARK Is Hiring A Bilingual Customer Success Representative

Bilingual Customer Success Representative (Mandarin or Cantonese/English) 🌍

Join a purpose-driven fintech company dedicated to helping Canadian families achieve their education goals through exceptional customer support and innovative solutions.

About the Role

We are seeking an outstanding verbal communicator, active listener, and natural problem solver to join our team until September 2025. If you enjoy engaging with people, are enthusiastic about supporting families, and are fluent in Chinese (Mandarin or Cantonese) & English, we'd love to hear from you!

This is a 3-month contract position from July to September 2026, with potential for extension based on business needs.

Responsibilities

• Deliver exceptional customer experience to Embark customers and prospects 📞
• Identify customer needs and recommend the best solutions or guidance in their best interests!
• Serve as a subject matter expert for RESP, assisting customers with related services via phone, email, and chat, including contributions, payments, and account inquiries 💬
• Encourage and guide customers to use digital and self-serve options; refer to licensed specialists or sales teams when appropriate 🤝
• Take ownership of challenges, identify gaps, and find opportunities to keep customers on track 🚀
• Seek ways to enhance or improve the overall customer experience 🌟
• Organize customer information ensuring accuracy, completeness, and confidentiality 🔒
• Team Player & Leader: Support teammates, cover absences, and lead on key projects; broader responsibilities may be assigned
• Support customers contacting us through our center from Monday to Thursday, 9 a.m. to 8 p.m., and Friday 9 a.m. to 6 p.m. (Eastern Time). Note: Work hours may vary weekly.

Skills, Knowledge & Expertise

• At least one year of experience providing excellent customer service or working in customer support 🏆
• Superior written and verbal communication abilities, with clear expression and attentive listening 💬
• Well-organized and detail-oriented, with strong record-keeping skills
• Excellent organizational and time management skills; thrives on multitasking in a fast-paced environment ⏱️
• Strong analytical and problem-solving skills 🧠
• Proficient in Microsoft Office 365
• Flexibility to meet the changing needs of the Customer Success Centre 🔄
• Bilingual requirement: Fluent in Chinese (Mandarin or Cantonese) & English

About Embark Student Corp. 🚀

Not All Fintechs Are Created Equal. Embark on Something Bigger.

At Embark, we're redefining fintech with purpose. Our mission is simple but powerful: help more Canadians achieve their education goals.

Through our innovative digital platform for RESPs, we've eliminated red tape and complexity, allowing families to open RESPs, manage investments, and unlock government grants—all from home in minutes.

We don’t just talk about impact—we deliver it. Over the past 60 years, we've reinvested over $60 million into scholarships and supported more than 850,000 students in pursuing post-secondary education.

Joining Embark means more than building a career; it’s about shaping Canada’s future. If you’re driven by purpose, inspired by innovation, and eager to make a difference, we want to meet you.

We are continuously evolving how we work — come join us on this exciting journey! 🌟

Let’s help Canadians dream bigger and achieve more! 🎯