EMBARK Is Hiring A Bilingual Customer Success Representative

Embark Student Corp. is seeking a Bilingual Customer Success Representative (Mandarin or Cantonese/English) dedicated to delivering exceptional support and fostering positive customer experiences. If you are passionate about helping families achieve their educational goals and are fluent in Chinese and English, we want to hear from you!

Overview

Join us on a meaningful 3-month contract starting from July to September 2026, with potential to extend based on business needs. We are looking for a natural communicator, active listener, and proactive problem solver to help us support our community until September 2025.

Responsibilities

• Deliver outstanding customer experience to Embark customers and prospects.
• Identify customer needs and provide optimal solutions or guidance aligned with customer interests.
• Become a subject matter expert in RESP, assisting with related inquiries over phone, email, and online chat, including contributions, payments, and account management.
• Encourage digital engagement by guiding customers to self-serve and digital options, referring them to licensed specialists and sales teams as needed.
• Take ownership of challenges, identifying gaps and opportunities to keep customers on track and satisfied.
• Enhance customer experience by continuously seeking improvements.
• Maintain accurate and confidential customer information ensuring data integrity.
• Collaborate effectively: support teammates, step in during absences, and lead on key projects.
• Additional responsibilities may be assigned as necessary.
• Support hours: Monday to Thursday, 9 a.m. to 8 p.m. and Friday, 9 a.m. to 6 p.m. (Eastern Time), with flexible scheduling.

Skills, Knowledge, and Expertise

• At least one year experience providing outstanding customer service or working in support roles.
• Excellent written and verbal communication skills, with clarity and active listening abilities.
• Strong organizational and detail-oriented skills for managing customer records.
• Proven time management skills; capable of multi-tasking in a fast-paced environment.
• Solid analytical and problem-solving capabilities.
• Proficiency with Microsoft Office 365.
• Flexible and adaptable to meet the needs of the Customer Success Centre.
• Bilingual proficiency required: fluent in Mandarin or Cantonese and English.

About Embark Student Corp.

Not All Fintechs Are Created Equal — Embark on Something Bigger

At Embark, we are redefining purpose-driven fintech. Our mission is simple yet powerful: help more Canadians achieve their education goals. Through our innovative digital platform for RESPs, we bypass the red tape of traditional banking, allowing families to open and manage RESPs, investments, and government grants from home — in minutes.

With over 60 years of experience, we have reinvested more than $60 million into scholarships, supporting over 850,000 students in their post-secondary pursuits. Joining Embark means more than a career — it’s about building Canada's future generation.

If you're driven by purpose, inspired by innovation, and eager to make a difference, we invite you to be part of our journey.

Let’s help Canadians dream bigger and achieve more together.