EMBARK Is Hiring A Bilingual Customer Success Representative

Embark Student Corp. is seeking a Bilingual Customer Success Representative (Mandarin or Cantonese/English) to join our team and help transform the future of Canadian students. If you are passionate about customer service, fluent in Chinese and English, and eager to make a meaningful impact, this opportunity is for you! 🌟

Position Overview

We are looking for an outstanding verbal communicator, active listener, and natural problem solver to support our customers until September 2025. This role involves engaging with families to help them meet their children's educational goals with a focus on RESP services. The position is a 3-month contract from July to September 2026, with potential for extension based on business needs.

Responsibilities

• Deliver exceptional customer experiences to Embark customers and prospects 😊
• Identify customer needs and provide tailored solutions or guidance in their best interests
• Act as a subject matter expert for RESP, assisting with contributions, payments, and account inquiries via phone, email, and online chat
• Encourage and guide customers to utilize digital and self-serve options; coordinate referrals to licensed specialists or sales teams when appropriate
• Take ownership of challenges, identify gaps, and seize opportunities to keep customers on track
• Seek ways to enhance overall customer satisfaction and experience
• Organize and maintain customer information ensuring accuracy, completeness, and confidentiality
• Act as both a team player and leader: support teammates, fill in during absences, and lead important projects as needed
• Support customers contacting us through our customer service center, operating primarily from Monday to Thursday, 9 a.m. to 8 p.m., and Friday, 9 a.m. to 6 p.m. (Eastern Time)
• Adapt work schedule as needed — hours, days, and shifts may vary

Skills, Knowledge, and Expertise

• Minimum of one year of experience providing excellent customer service or working in a customer support environment
• Superior written and verbal communication skills, with the ability to clearly articulate and actively listen to customers
• Well-organized and detail-oriented; proficient in record-keeping and customer tracking systems
• Strong organizational and time management skills, thriving in fast-paced, multi-tasking environments
• Excellent analytical and problem-solving abilities
• Proficient with Microsoft Office 365
• Flexible to meet the needs of the Customer Success Centre
• Language requirement: Fluent in Chinese (Mandarin or Cantonese) & English

About Embark Student Corp. 🌍

Not All Fintechs Are Created Equal — Embark on Something Bigger

At Embark, we're redefining what it means to be a purpose-driven fintech. Our mission is simple yet impactful: help more Canadians achieve their education goals.

Through our innovative digital platform for RESPs, we’ve simplified the process, enabling families to open RESPs, manage investments, and access government grants — all from the comfort of their home in minutes. 🏡

We don’t just talk about making an impact; we deliver it. Over the past 60 years, we have reinvested over $60 million into scholarships and supported more than 850,000 students in pursuing post-secondary education.

Joining Embark means more than a career — it’s about building Canada’s future generation. If you are driven by purpose, inspired by innovation, and eager to make a difference, we'd love to connect with you. Join us as we continue to evolve and help Canadians dream bigger and achieve more! 🚀