EMBARK Is Hiring A Bilingual Customer Success Representative

Join Our Team as a Bilingual Customer Success Representative (Mandarin or Cantonese/English) 🌟

Embark on a rewarding career helping families achieve their children's educational dreams through expert support and service excellence. We are seeking a passionate communicator fluent in Chinese (Mandarin or Cantonese) and English to join us until September 2025, with potential for extension.

Position Details 📅

This is a 3-month contract position from July to September 2026, with chances for extension based on business needs.

Responsibilities 🎯

• Deliver exceptional customer experience to Embark customers and prospects.
• Identify customer needs and provide the best solutions or guidance in their interests.
• Become a subject matter expert for RESP, assisting with related services via phone, email, and online chat — including contributions, payments, and account inquiries.
• Guide customers to leverage digital and self-serve options, and refer to licensed specialists or sales teams when appropriate.
• Take ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track.
• Seek continuous ways to enhance the customer experience.
• Organize customer information to ensure accuracy, completeness, and confidentiality.
• Act as both a team player and leader: support colleagues, fill in for absences, and lead important projects.
• Support customers during operational hours: Monday-Thursday, 9 a.m. - 8 p.m. and Friday, 9 a.m. - 6 p.m. (Eastern Time). Work schedule may vary weekly.

Skills, Knowledge & Expertise 📋

• At least one year of customer service or support experience.
• Excellent written and verbal communication skills in both Chinese (Mandarin or Cantonese) and English.
• Highly organized and detail-oriented with strong record-keeping abilities.
• Exceptional organizational and time management skills, thriving under multi-tasking in fast-paced environments.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office 365.
• Flexible to meet the needs of the Customer Success Centre.

Bilingual requirement: Fluency in Chinese (Mandarin or Cantonese) & English.

About Embark Student Corp. 🚀

Not All Fintechs Are Created Equal — Embark on Something Bigger

At Embark, we’re redefining what it means to be a purpose-driven fintech. Our mission is simple: help more Canadians achieve their education goals.

Through our innovative digital platform for RESPs, we've eliminated the red tape and complexity of traditional banking, allowing families to open RESPs, manage investments, and unlock government grants — all from home, in minutes.

With over 60 years of impact, we’ve reinvested more than $60 million into scholarships and supported over 850,000 students in pursuing post-secondary education.

Joining Embark means: building your career AND helping shape Canada’s future generations. If you’re driven by purpose, inspired by innovation, and eager to make a difference, we want to hear from you!

We’re continually evolving and we’d love for you to join us on this exciting journey. Let’s help Canadians dream bigger and achieve more.