EMBARK Is Hiring A Bilingual Customer Success Representative

Join our team as a Bilingual Customer Success Representative (Mandarin or Cantonese/English) — a rewarding opportunity to help families secure a brighter future for their children while working in a dynamic, purpose-driven environment. 🌟

About the Role

We are seeking an outstanding communicator, active listener, and natural problem solver to join us until September 2025. If you enjoy engaging with people, are enthusiastic about supporting families, and are fluent in Chinese (Mandarin or Cantonese) & English, this role is for you.

This is a 3-month contract position from July to September 2026, with potential for extension based on business needs.

Responsibilities

• Deliver an exceptional customer experience: Engage with Embark customers and prospects, providing support and guidance.
• Identify customer needs: Offer tailored solutions or guidance aligned with customer best interests.
• Specialize in RESP services: Assist with RESP-related requests via phone, email, and chat, including contributions, payments, and account inquiries.
• Promote digital solutions: Guide customers to leverage self-serve options, refer to licensed specialists when needed, and create seamless experiences.
• Take ownership: Address challenges proactively, identify gaps, and seize opportunities to keep customers on track.
• Enhance customer experience: continually seek improvements and organize customer information for accuracy and confidentiality.
• Team contribution & leadership: Support teammates, cover absences, lead on important projects, and accept broader accountabilities as needed.
• Operational hours: Support customers through our contact center, Monday to Thursday (9 a.m. – 8 p.m.) and Friday (9 a.m. – 6 p.m.) Eastern Time, with variation in weekly hours and shifts.

Skills, Knowledge & Expertise

• Experience: At least 1 year in customer service or support roles.
• Communication: Superior written and verbal skills with a focus on clarity and attentiveness.
• Organization: Detail-oriented with strong record-keeping skills.
• Time Management: Excellent multitasking abilities in fast-paced environments.
• Analytical Skills: Strong problem-solving aptitude.
• Technical Proficiency: Proficient in Microsoft Office 365.
• Flexibility: Adaptable to the needs of the Customer Success Centre.
• Language Requirement: Fluent in Chinese (Mandarin or Cantonese) and English.

About Embark Student Corp.

Not All Fintechs Are Created Equal — Embark on Something Bigger

At Embark, we're redefining what it means to be a purpose-driven fintech. Our mission is straightforward yet impactful: help more Canadians achieve their education goals.

Through our innovative digital platform for RESPs, we've simplified opening accounts, managing investments, and accessing government grants — all from the comfort of home, in minutes. 💻✨

Over the past 60 years, we've invested over $60 million into scholarships and supported more than 850,000 students in their post-secondary pursuits.

Joining Embark means more than advancing your career — it’s about shaping Canada's future. If you're motivated by purpose, inspired by innovation, and eager to make a difference, we invite you to be part of our journey.

Let's help Canadians dream bigger and achieve more. 🚀