EMBARK Is Hiring A Bilingual Customer Success Representative

Bilingual Customer Success Representative (Mandarin or Cantonese/English) 🌟

Join a purpose-driven team dedicated to helping Canadian families achieve their educational dreams through exceptional customer service and innovative fintech solutions.

Overview

We are seeking an outstanding verbal communicator, active listener, and natural problem solver to join our team until September 2025. If you enjoy engaging with people, are enthusiastic about supporting families with their children's future goals, and are fluent in Chinese (Mandarin or Cantonese) and English, this is the role for you.

Position Details

This is a 3-month contract position from July to September 2026, with the potential for extension based on business needs.

Responsibilities 📝

• Deliver exceptional customer experience to Embark customers and prospects.
• Identify customer needs and provide optimal solutions or guidance in their best interests.
• Serve as a subject matter expert for RESP and assist customer requests related to RESP services via phone, email, and online chat—including contributions, payments, and general account inquiries.
• Encourage and guide customers to utilize digital and self-serve options, refer new customers to Sales teams, and create seamless customer experiences.
• Take ownership of challenges, identifying gaps and opportunities to keep customers on track.
• Proactively seek ways to enhance and improve the overall customer experience.
• Organize and maintain customer information, ensuring accuracy, completeness, and confidentiality.
• Team Engagement: Support teammates by backing up or filling in for absences, and lead on key projects as needed.
• Additional accountabilities may be assigned as required.
• Provide customer support via our contact centre, operational from Monday to Thursday, 9 a.m. to 8 p.m., and Friday, 9 a.m. to 6 p.m. (Eastern Time). Work schedule may vary weekly in terms of days, hours, and shifts.

Skills, Knowledge & Expertise 🔍

• At least one year of experience delivering excellent customer service or working in a customer support department.
• Superior written and verbal communication skills, with a talent for clearly expressing ideas and focusing on customer needs.
• Well-organized, detail-oriented, with strong record-keeping skills for managing customer data.
• Excellent organizational and time management skills, thriving in multi-tasking environments.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office 365.
• Flexibility to adapt to the needs of the Customer Success Centre.
• Language requirement: Fluent in Chinese (Mandarin or Cantonese) and English.

About Embark Student Corp. 🚀

Not All Fintechs Are Created Equal. Embark on Something Bigger.

At Embark, we're redefining what it means to be a purpose-driven fintech. Our mission is simple yet powerful: help more Canadians achieve their education goals.

Through our innovative digital platform for RESPs, we've eliminated red tape and complexity associated with traditional banking. Families can now effortlessly open an RESP, manage investments, and access government grants—all from the comfort of home in just minutes.

We don't just talk about impact; we deliver it. Over the past 60 years, we've reinvested over $60 million into scholarships and supported more than 850,000 students in pursuing post-secondary education.

Joining Embark means more than building your career—it means contributing to Canada's future generations.

If you're driven by purpose, inspired by innovation, and eager to make a difference, we'd love to meet you. As we continually evolve, we invite you to join us on this exciting journey.

Let's help Canadians dream bigger and achieve more! 🚀