EMBARK Is Hiring A Bilingual Customer Success Representative

Bilingual Customer Success Representative (Mandarin or Cantonese / English) 🌟

Join a mission-driven team dedicated to helping Canadian families achieve their education goals through innovative fintech solutions. We're seeking a passionate communicator fluent in Chinese and English to deliver exceptional support until September 2025.

Position Overview

This is a 3-month contract position running from July to September 2026, with potential for extension based on business needs. Ideal candidates are active listeners, natural problem solvers, and enthusiastic about making a difference in people's lives.

Responsibilities 🚀

• Deliver outstanding customer experiences to Embark clients and prospects.
• Identify customer needs and recommend the best solutions or guidance in their best interests.
• Become a subject matter expert on RESPs, assisting customers with related services via phone, email, and online chat, including contributions, payments, and account inquiries.
• Promote digital and self-serve options, referring customers to licensed specialists or sales teams as needed to create seamless experiences.
• Take ownership of challenges, identifying gaps and opportunities to keep customers on track.
• Enhance customer experience by suggesting improvements and solutions.
• Ensure accurate, complete, and confidential management of customer information.
• Act as both a team player and leader: support teammates, fill in for absences, and lead key projects as needed.
• Support customer interactions through our contact centre, operating Monday to Thursday from 9 a.m. to 8 p.m., and Friday from 9 a.m. to 6 p.m. (Eastern Time). Work schedules may vary weekly.

Required Skills, Knowledge, and Expertise 📋

• At least one year of customer service experience or work in a customer support department.
• Exceptional written and verbal communication skills, with the ability to clearly express needs and attentive listening.
• Strong organization and detail-oriented skills for accurate record-keeping.
• Excellent time management and multitasking abilities in fast-paced environments.
• Robust analytical and problem-solving skills.
• Proficiency in Microsoft Office 365.
• Flexibility to adapt and meet the needs of the Customer Success Centre.
• Bilingual fluency in Chinese (Mandarin or Cantonese) & English.

About Embark Student Corp. 🎓

Not All Fintechs Are Created Equal — Embark on Something Bigger

At Embark, we’re redefining fintech with purpose. Our mission is straightforward yet impactful: help more Canadians achieve their education goals. Through our innovative digital platform for RESPs, we've cut through the red tape and complexity of traditional banking. Families can now open RESPs, manage investments, and access government grants—all from the comfort of home in minutes.

We don’t just talk about making an impact—we deliver it. Over the past 60 years, we’ve reinvested over $60 million into scholarships and supported more than 850,000 students in their post-secondary pursuits. Joining Embark means building your career while helping shape Canada’s future generations.

If you’re driven by purpose, inspired by innovation, and eager to make a difference, we want to meet you. We’re continuously evolving, and we invite you to join us on this exciting journey.

Let’s help Canadians dream bigger—and achieve more.