EMBARK Is Hiring A Bilingual Customer Success Representative

Embark Student Corp. is seeking a Bilingual Customer Success Representative (Mandarin or Cantonese/English) to join our team in delivering exceptional support and guidance to families across Canada, helping them achieve their educational goals.

About the Role

We are looking for an outstanding verbal communicator, active listener, and natural problem solver to join us until September 2025. If you enjoy talking to people, are enthusiastic about helping families, and are fluent in Chinese (Mandarin or Cantonese) & English, this is the opportunity for you!

This is a 3-month contract position from July to September 2026, with the possibility of extension based on business needs.

Responsibilities

• Deliver an exceptional customer experience to Embark customers and prospects.
• Identify customer needs and provide the best solutions or guidance in their best interests.
• Serve as a subject matter expert for RESPs, assisting customers with requests related to contributions, payments, and general account inquiries via phone, email, and online chat.
• Encourage and guide customers to leverage digital and self-serve options, seek opportunities to connect them with licensed specialists in other departments, and create seamless experiences.
• Take ownership of challenges, identifying gaps and opportunities to keep customers on track.
• Look for ways to enhance or improve the overall customer experience.
• Organize customer-related information to ensure accuracy, completeness, and confidentiality.
• Act as both a team player and leader, supporting colleagues, filling in for absences, and leading important projects.
• Support customers contacting us from Monday to Thursday, 9 a.m. to 8 p.m. and Friday, 9 a.m. to 6 p.m. (Eastern Time). Work schedules may vary week-to-week.

Skills, Knowledge, and Expertise

• At least one year of experience in customer service or support.
• Superior written and verbal communication skills, with the ability to clearly express yourself and attentively address customer needs.
• Well-organized, detail-oriented, with strong record-keeping abilities.
• Excellent organizational and time management skills, thriving in a fast-paced environment with multitasking.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office 365.
• Flexible to meet the evolving needs of the Customer Success Centre.
• Fluent in Chinese (Mandarin or Cantonese) & English is a mandatory requirement for this role.

About Embark Student Corp.

Not All Fintechs Are Created Equal — Embark on Something Bigger

At Embark, we're redefining what it means to be a purpose-driven fintech. Our mission is simple but impactful: help more Canadians achieve their education goals.

Through our innovative digital platform for RESPs, we've eliminated the red tape and complexity of traditional banking, allowing families to open RESPs, manage investments, and unlock government grants—all from the comfort of home in minutes.

We pride ourselves on delivering tangible impact:

• Over the past 60 years, we've reinvested over $60 million into scholarships.
• Supported more than 850,000 students in pursuing post-secondary education.

Joining Embark means more than advancing your career — it's about building Canada's future generation. If you're driven by purpose, inspired by innovation, and eager to make a difference, we'd love to meet you.

We are constantly evolving our ways of working and invite you to be a part of our journey.

Let's help Canadians dream bigger and achieve more! 🚀