EMBARK Is Hiring A Bilingual Customer Success Representative

Bilingual Customer Success Representative (Mandarin or Cantonese & English) 🎉

Join a purpose-driven fintech company committed to empowering families across Canada to achieve their education dreams. We're seeking a passionate bilingual communicator to deliver exceptional customer support until September 2025, with potential for extended engagement.

About the Role

This is a 3-month contract position running from July to September 2026, with a possibility of extension based on business needs. You will be a key contributor in enhancing the customer experience for Embark's clients.

Responsibilities

• Deliver exceptional customer service to Embark customers and prospects, ensuring a positive experience at every touchpoint.
• Identify customer needs and provide tailored solutions or guidance in their best interests.
• Become a subject matter expert in RESP services, assisting with contributions, payments, and account inquiries via phone, email, and online chat.
• Encourage digital adoption by guiding customers to self-service options and referring them to licensed specialists or sales teams when appropriate.
• Take ownership of challenges, identifying gaps and opportunities to keep customers on track and improving overall experience.
• Maintain organized, accurate, and confidential customer information to support seamless service delivery.
• Be a team player and leader, supporting colleagues during absences, leading key projects, and contributing to team success.
• Support customer interactions through our call center from Monday to Thursday, 9 a.m. to 8 p.m., and Friday, 9 a.m. to 6 p.m. (Eastern Time).*
• *Work schedule may vary weekly in terms of days, hours, and shifts.

Skills, Knowledge & Requirements

• At least one year experience delivering excellent customer service or working within a support team.
• Superior written and verbal communication skills, with ability to clearly express yourself and actively listen to customer needs.
• Well-organized, detail-oriented, with strong record-keeping skills for managing customer data.
• Exceptional organizational and time management skills, thriving under multi-tasking in a fast-paced environment.
• Strong analytical problem-solving abilities.
• Proficiency in Microsoft Office 365.
• Flexible and adaptable to meet the dynamic needs of the Customer Success Centre.
• Language proficiency: Fluency in Mandarin or Cantonese & English.

About Embark Student Corp. 🚀

Not All Fintechs Are Created Equal — Embark on Something Bigger

At Embark, we're redefining what it means to be a purpose-driven fintech. Our mission is clear: help more Canadians achieve their education goals.

Through our innovative digital platform for RESPs, we've simplified the process—families can now open, manage investments, and unlock government grants all from the comfort of their home in minutes. With over 60 years of experience, we've reinvested over $60 million into scholarships, supporting more than 850,000 students in their post-secondary pursuits.

Joining Embark means more than a career. It’s about building Canada's future one student at a time. If you're driven by purpose, inspired by innovation, and eager to make a difference, we want to meet you.

We are constantly evolving and innovating in how we work. Join us on this exciting journey to help Canadians dream bigger and achieve more! 🌟