EMBARK Is Hiring A Bilingual Customer Success Representative

Embark Student Corp. is looking for a Bilingual Customer Success Representative (Mandarin or Cantonese/English) who is passionate about helping families achieve their educational goals and thrives in a dynamic customer service environment. 🚀

About the Role

We are seeking an outstanding verbal communicator, active listener, and natural problem solver to join our team until September 2025. This position is a 3-month contract from July to September 2026, with the possibility of extension based on business needs. If you enjoy engaging with people and are fluent in Chinese (Mandarin or Cantonese) and English, we want to hear from you! 😊

Responsibilities

• Deliver exceptional customer experience: Provide excellent service to Embark customers and prospects.
• Identify customer needs: Offer the best solutions or guidance, always acting in the customer’s best interests.
• RESP subject matter expertise: Assist with RESP-related services over phone, email, and online chat, including contributions, payments, and account inquiries.
• Promote digital tools: Guide customers to leverage self-serve options, refer them to licensed specialists, and create seamless experiences.
• Ownership & improvement: Take responsibility for challenges, identify gaps, and seek opportunities to enhance the overall customer experience.
• Maintain data integrity: Organize customer information ensuring accuracy, completeness, and confidentiality.
• Team player & leader: Support team members, fill in for absences, and lead on key projects. Broader responsibilities may be assigned.
• Support operational hours: Assist customers contacting us Monday to Thursday, 9 a.m. to 8 p.m., and Friday, 9 a.m. to 6 p.m. (Eastern Time). Work hours may vary week to week based on schedule.

Skills, Knowledge & Expertise

• Experience: At least 1 year providing excellent customer service or working in customer support.
• Communication skills: Exceptional written and verbal skills with the ability to clearly articulate and focus on customer needs.
• Organization & detail orientation: Strong record-keeping skills and attention to detail, proficient with customer tracking systems.
• Time management: Ability to multitask effectively in a fast-paced environment.
• Analytical & problem-solving skills: Strong critical thinking to resolve issues efficiently.
• Technical proficiency: Skilled in Microsoft Office 365.
• Flexibility: Adaptable to meet the needs of the Customer Success Centre.
• Bilingual requirement: Fluency in Chinese (Mandarin or Cantonese) and English is essential.

About Embark Student Corp.

Not All Fintechs Are Created Equal — Embark on Something Bigger

At Embark, we're redefining fintech with a purpose. Our mission is simple yet powerful: help more Canadians achieve their education goals. Through our innovative digital platform for RESPs, we've eliminated traditional banking complexities — families can now open RESPs, manage investments, and access government grants from home in minutes.

Over the past 60 years, we've reinvested over $60 million into scholarships, supporting more than 850,000 students in post-secondary pursuits. Joining Embark means building Canada’s future generation and making a meaningful impact. 💡

If you're driven by purpose, inspired by innovation, and eager to make a difference, we invite you to join our evolving team. Let's help Canadians dream bigger and achieve more together! 🚀