EMBARK Is Hiring A Bilingual Customer Success Representative

Join our team as a Bilingual Customer Success Representative (Mandarin or Cantonese/English) and be part of a mission-driven fintech company dedicated to empowering Canadian families through innovative educational savings solutions. 🌟

Overview

We are seeking an outstanding verbal communicator, active listener, and natural problem solver to join us until September 2025. If you enjoy engaging with people, are enthusiastic about helping families secure their children's future, and are fluent in Chinese (Mandarin or Cantonese) & English, this opportunity is for you.

This is a 3-month contract position from July to September 2026, with the possibility of extension based on business needs.

Key Responsibilities

• Deliver exceptional customer experience to Embark customers and prospects.
• Identify customer needs and offer the best solutions or guidance to meet those needs.
• Become a subject matter expert for RESP services and assist customer requests related to contributions, payments, account inquiries via phone, email, and online chat.
• Guide customers to leverage digital tools and self-service options, and refer them to licensed specialists or sales teams when appropriate.
• Take ownership of challenges, identify gaps and opportunities to keep customers on track.
• Continuously seek ways to enhance the customer experience.
• Organize customer information ensuring accuracy, completeness, and confidentiality.
• Act as both a team player and leader by supporting colleagues, filling in for absences, and leading important projects.
• Support our customer contact center operating Monday to Thursday, 9 a.m. to 8 p.m., and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedules may vary weekly.

Skills, Knowledge, and Expertise

• At least one year of experience delivering excellent customer service or working in a support role.
• Superior verbal and written communication skills, with the ability to clearly express yourself and focus on customer needs.
• Well-organized and detail-oriented, with strong record-keeping skills suitable for our customer tracking systems.
• Excellent organizational and time management skills, thriving in a fast-paced, multi-tasking environment.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office 365.
• Flexibility to adapt to the needs of the Customer Success Centre.
• Fluent in Chinese (Mandarin or Cantonese) & English – a requirement for this role.

About Embark Student Corp. 🌱

Not All Fintechs Are Created Equal — Embark on Something Bigger

At Embark, we're redefining what it means to be a purpose-driven fintech. Our mission is simple yet powerful: help more Canadians achieve their education goals.

Through our innovative digital platform for RESPs, we've eliminated the red tape and complexity of traditional banking. Families can now open an RESP, manage investments, and unlock government grants — all from home, in minutes.

We don't just talk about impact; we deliver it. Over the past 60 years, we've reinvested over $60 million into scholarships and supported more than 850,000 students in pursuing post-secondary education.

Joining Embark means more than building your career — it’s about shaping Canada’s future. If you are driven by purpose, inspired by innovation, and ready to make a difference, we want to meet you.

We are constantly evolving our ways of working, and we invite you to join us on this exciting journey.

Let’s help Canadians dream bigger and achieve more! 🚀