Eventbrite Is Hiring A Bilingual Customer Success Manager (Spanish & English)

Join Our Customer Success Team at Eventbrite! 🌟

We are seeking talented, motivated platform experts to build a world-class Customer Success organization dedicated to fostering exceptional experiences and long-term success for our valued customers.

🚀 The Challenge

We are creating a stellar Customer Success team of passionate advocates and relationship managers. As strategic liaisons between Eventbrite and our largest, high-value customers, you will deliver outstanding experiences that drive sustained success for our partners.

🤝 About the Team

At Eventbrite, we're pioneering the world’s first marketplace for live experiences—powering everything from music festivals to marathons to air guitar contests. Our mission? To bring the world together through live experiences. Our Customer Success team nurtures deep, high-level relationships with our clients, focusing on service, engagement, and mutual growth.

We believe that great technology combined with exceptional service results in remarkable customer experiences. Our passionate team of professionals acts as strategic advisors, collaborating daily to craft exceptional experiences for our partners with no challenge too big.

🎯 The Role

As a Customer Success Manager, you'll unlock maximum ROI for our large, complex customers and help sculpt a robust customer lifecycle model that supports and expands our business. Your responsibilities include:

• Designing account plans that:
• Re-engage inactive or at-risk strategic accounts
• Boost product and feature adoption among strategic accounts
• Improve customer health scores
• Minimize churn rates

You will also provide valuable feedback to our Product and Engineering teams to help enhance our self-service experience and identify opportunities for growth and improvement.

🛠️ Your Responsibilities

• Relationship Management: Own and nurture the success of large, complex event creators.
• Trusted Advisor: Offer strategic guidance to maximize platform results.
• Advocacy: Champion creators' feedback within Eventbrite and share their success stories.
• Training & Education: Deliver platform training and onboard new features to creators and team members.
• Monitoring & Analysis: Track performance metrics and proactively address challenges.
• Metrics & Reporting: Measure KPIs, customer satisfaction, and account health.
• Retention: Lead outreach to ensure ongoing client growth and satisfaction.
• Industry Knowledge: Stay updated on industry trends, contributing to our global team’s success.

💼 Required Skillset

• Minimum of 6 years of professional experience, including 4+ years in Customer Success/Account Management roles.
• Educational background: HS/GED required; Bachelor’s degree preferred.
• Exceptional communication and relationship-building skills.
• Experience managing customer outcomes with SaaS products.
• Knowledge of the ticketing or live events industry is a plus.
• Ability to handle multiple high-priority projects simultaneously.
• Strong analytical, creative, and problem-solving abilities.
• Proficiency with CRM tools (Salesforce, Gainsight, etc.) and Google Suite.
• Excellent interpersonal skills with a collaborative mindset.
• Proficiency in Spanish is required.

🌟 Bonus Points

• Experience working with live event creators or in the ticketing industry.
• Experience with cross-promoting and upselling products.
• Familiarity with Tableau, Snowflake, SQL.
• Background in fast-paced startup environments.
• Passion for live events and active Eventbrite user.

💰 Compensation & Benefits

The estimated salary range for this role is $74,300 – $133,800 USD. Compensation depends on skills, experience, and location factors. Additionally, you may qualify for incentive programs including equity, bonuses, and commissions.

🌍 About Eventbrite

We cultivate an inclusive environment where everyone can be their authentic selves. Our mission includes fostering diversity, equity, and inclusion, supported through programs, resource groups, and ongoing training. Learn more about our Diversity and Inclusion efforts.

🎁 Benefits & Perks

• Comprehensive health, wellness, and financial benefits.
• Remote work support, wellness allowances, and family planning benefits.
• Special initiatives such as Modern Health and BriteBreaks (first Friday of every month off).

🏳️‍🌈 Equal Opportunity Statement

Eventbrite is dedicated to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and make employment decisions based on merit. If you require accommodations during the interview process, please notify your recruiter.