DataSnipper Is Hiring A Bilingual Customer Success Manager, Spanish

Join Our Team as a Customer Success Manager at DataSnipper! 🎯

Are you passionate about customer success and eager to make a meaningful impact in the fintech industry? Here's your chance to own the customer journey and contribute to a rapidly growing innovative company.

About The Role 🎯

As a Customer Success Manager at DataSnipper, you will play a pivotal role in ensuring our customers across LATAM achieve their goals using our cutting-edge, AI-powered solutions. You will be responsible for managing the entire customer journey — from onboarding to driving long-term value and retention — fostering strong relationships built on trust and collaboration. Help customers unlock their potential value while contributing to the growth and success of our business. If you’re driven by success and ready to own the moment, we’d love to hear from you!

About DataSnipper 🚀

DataSnipper is the driving force behind an intelligent automation platform that’s transforming audit and finance. Since its founding in 2017, DataSnipper has skyrocketed and recently achieved unicorn status with a valuation of $1 billion after a successful funding round led by Index Ventures. Our recent acquisitions include AI-native UpLink, a secure document request portal, and the launch of DocuMine, an AI-powered document validator — all aimed at building a comprehensive AI-powered audit ecosystem with a global impact.

With over 500,000 users across 125+ countries and offices in Kuala Lumpur, Amsterdam, and New York, DataSnipper is continuously shaking things up! 🚀

What You Will Do 📋

Deliver Exceptional Value

• Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes.
• Develop collaborative action plans outlining key milestones, responsibilities, and timelines.
• Lead onboarding processes, guiding customers through training and adoption, ensuring their success and satisfaction at each phase.
• Organize webinars, events, and share case studies to foster community building and knowledge sharing among customers.

Collaborate For Success

• Understand customer needs, challenges, and goals to tailor effective solutions.
• Create strategic plans for managing client relationships and develop compelling business cases for long-term growth.
• Promote proven strategies, methods, and processes that lead to success.
• Gather and analyze feedback from clients and internal teams to refine strategies, improve solutions, and elevate customer satisfaction.

What You Bring To The Table ✅

• Experience: 3+ years in customer success, account management, or related roles within B2B SaaS or technology, with a proven track record of driving adoption, retention, and growth.
• Strategic Consultative Approach: Ability to translate business goals into actionable outcomes that align with customer needs.
• Customer-Centric Mindset: Passionate about exceeding expectations and building trust-based relationships.
• Collaborative Spirit: Enthusiastic about partnership and cross-functional teamwork.
• Adaptability: Growth-minded, open to feedback, quick learner, and flexible in a dynamic environment.
• Language Skills: Fluent in English and Spanish.

What We Offer 🎁

• Competitive salary
• Flexible paid time off
• Comprehensive medical and dental coverage
• 401K match
• Paid parental leave
• Stock participation plan
• Company-sponsored lunch
• Hybrid work model (at least 3 days onsite in New York City)
• Be part of one of the fastest-growing scale-ups in the Netherlands
• Opportunities to disrupt the finance industry and make an impact
• Growing organization with ample learning and development opportunities
• International environment with friendly, driven colleagues
• Access to mental health and wellness platform OpenUp and Talkspace
• Multiple team-building activities 🤩

Compensation

On-target earnings for this role range between \$130,000 - \$170,000 annually. This range is subject to change based on various factors, including experience and performance.