DataSnipper Is Hiring A Bilingual Customer Success Manager, Portuguese

Join DataSnipper as a Customer Success Manager in LATAM!

Embark on a rewarding journey with DataSnipper, where you will be instrumental in guiding our customers to success through innovative AI-powered solutions. If passion for customer success drives you, this is the perfect opportunity to make a meaningful impact!

About The Role 🎯

As a Customer Success Manager at DataSnipper, you will:

• Own the entire customer journey, from onboarding to long-term value creation and retention.
• Develop and nurture strong relationships based on trust and collaboration.
• Help customers unlock their potential with our cutting-edge solutions.
• Contribute to the growth and success of our business in the LATAM region.

We’re looking for someone passionate about delivering exceptional customer experiences and eager to own this journey!

About DataSnipper 🚀

Founded in 2017, DataSnipper powers an intelligent automation platform revolutionizing audit and finance processes. Now a unicorn with a valuation of $1 billion, thanks to a successful funding round by Index Ventures, we continue to innovate and expand.

Our recent acquisitions and product launches—such as the AI-native UpLink cloud portal and DocuMine AI document validator—are expanding our AI-powered audit ecosystem with global reach.

With over 500,000 users across 125+ countries and offices in Kuala Lumpur, Amsterdam, and New York, we’re just getting started! 🚀

What You Will Do 📋

Deliver Exceptional Value:

• Build and sustain relationships with key stakeholders, ensuring alignment and successful outcomes.
• Guide customers through onboarding, training, and adoption, ensuring satisfaction along the way.
• Organize webinars, events, and share success stories to foster community and knowledge sharing.

Collaborate For Success:

• Identify customer needs, challenges, and goals to deliver tailored solutions.
• Create strategic plans for relationship management and develop compelling business cases for growth.
• Promote proven strategies, methods, and processes to achieve success.
• Gather and analyze feedback to refine strategies and enhance customer satisfaction.

What You Bring To The Table ✅

• Experience: 3+ years in Customer Success, Account Management, or a related role within B2B SaaS or technology, with a proven track record of driving adoption and growth.
• Strategic Approach: Ability to translate business goals into actionable outcomes and processes.
• Customer-Centric Mindset: Passion for exceeding expectations and building trust-based relationships.
• Collaborative Spirit: Thrives in teamwork and fostering meaningful client partnerships.
• Adaptability: Growth mindset, quick learner, and responsive to feedback in a dynamic environment.
• Language Skills: Full proficiency in English and Portuguese required.

What We Offer

• Competitive salary
• Flexible paid time off
• Comprehensive medical and dental coverage
• 401K matching
• Paid parental leave
• Stock participation plan
• Company-sponsored lunch
• Hybrid work setup (at least 3 days onsite in New York City)
• Be part of one of the Netherlands' fastest-growing scale-ups
• Opportunity to disrupt the finance industry with us
• Learn and grow in a flexible, innovative environment
• International team with friendly, driven colleagues
• Access to mental health and wellness platforms like OpenUp and Talkspace
• Multiple team-building activities 🤩

Compensation

Target earnings for this role range between \$130,000 and \$170,000 annually. This range may vary based on various factors, as DataSnipper considers individual circumstances during compensation decisions.