Humana Is Hiring A Bilingual Customer Success Agent

Join Our Caring Community as a Bilingual Customer Success Agent!

Help us prioritize health and create memorable experiences for our members by becoming a valued part of Humana’s team—where service excellence and compassion lead the way. 🚀

About Humana and Our Mission

With over 10 million sales interactions annually, Humana understands that while great products matter, it's the quality of our service that truly defines us. We believe that positive, delightful experiences strengthen connections and enable us to put members' health first. As a health services company committed to putting customers at the center, we are dedicated to making a difference in people's lives.

Position: Bilingual Customer Success Agent (English & Spanish)

Humana’s MarketPoint organization is seeking 5 talented bilingual agents to join our remote Customer Success Team. In this role, you’ll serve as a trusted partner for our members, helping them navigate healthcare options and solutions.

Important: Applicants must hold a current and valid Health Care Sales License in their state of residence—please ensure you meet this requirement to qualify.

Key Responsibilities

• Demonstrate professionalism and empathy during all inbound and outbound interactions with members and prospects 🤝
• Actively listen to identify members’ needs and suggest suitable plans, resources, and enrollments
• Clearly explain plan benefits, claims, and coverage details in a simplified manner
• Uncover broader needs by asking thoughtful questions related to social determinants of health
• Support retention and engagement by guiding members through complex healthcare decisions

Required Qualifications

Use your skills to make an impactful difference:

• Active resident Health Insurance Sales License (per your state's Department of Insurance)
• Bilingual in English and Spanish: must read, write, and speak fluently without assistance
• Flexibility: willing to work varying schedules, including nights, weekends, and overtime
• Experience: At least 2 years working virtually, navigating multiple digital systems, and in Medicare customer service or sales
• Understanding Medicare: ability to explain benefits and cater to Medicare and dual-eligible members’ needs

Preferred Qualifications

• Bachelor’s degree
• Previous call center experience
• Success in Medicare product sales or member retention roles
• Experience with Salesforce or similar CRM systems
• Additional language proficiency beyond English and Spanish

Additional Information

Work Schedule: Shifts between 7:00 am and 11:00 pm local time, including weekends during peak hours.

Training: Begins on day one and lasts 6 weeks, from 9:30 am to 7:00 pm EST — attendance is essential for success.

Language Testing: All associates must pass a language proficiency assessment (ILR test) if engaging with members in languages other than English.

Home Office & Internet Requirements

• Minimum download speed: 25 Mbps; upload speed: 10 Mbps (wireless or wired connection recommended)
• Satellite, cellular, or microwave connections require leadership approval
• Employees in CA, IL, MT, SD receive bi-weekly internet stipends
• Humana provides necessary telephone equipment
• Dedicated, interruption-free workspace to protect sensitive member information

Employee Benefits

Humana offers comprehensive benefits to support your health and well-being, including:

• Health coverage effective day 1 🩺
• Paid time off, holidays, jury duty, volunteer days
• Recognition pay 🎉
• 401(k) plan with employer matching 💰
• Tuition assistance and scholarships 🎓
• Parental and caregiver leave 🤱
• Charity matching programs ❤️
• Network Resource Groups (NRGs)
• Opportunities for career development 🚀

The Hiring Process

We utilize HireVue technology to connect with candidates through text, video, and scheduled interviews:

• Initial contact may be via text/email
• If selected, you may be invited to record video or voice responses
• Successful candidates will be informed and proceed to the next interview stage

Questions? Internal candidates can contact Ask A Recruiter with your requisition number.

We prioritize applicant privacy and may request your Social Security Number securely if needed.

Additional Notes

• Travel: Occasional trips to Humana offices may be required for training or meetings
• Weekly Hours: 40 hours/week
• Salary Range: $48,900 - $66,200 annually, based on location and experience 💸
• Benefits Overview: Medical, dental, vision, disability, life insurance, and more to support every aspect of your well-being

Application Deadline

January 13, 2026 — Apply soon to join our mission of putting health first!

About Humana

Humana Inc. (NYSE: HUM) is dedicated to improving lives through accessible health services, ensuring our members receive care and support when they need it most. We serve Medicare, Medicaid, military personnel, families, individuals, and communities, aiming for a healthier tomorrow. 🌟

Equal Opportunity Employment

Humana is committed to diversity and inclusion, providing equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We adhere to all applicable laws and promote affirmative action to support individuals with disabilities and protected veterans. 🤝