The Restaurant Store Is Hiring A Bilingual Customer Solutions Representative

Exciting Opportunity: Bilingual Customer Solutions Specialist at The Restaurant Store! 🚀

Join one of Pennsylvania’s fastest-growing companies and become a vital part of our customer-focused team by providing exceptional bilingual support in Spanish and English.

Job Summary

At The Restaurant Store, we are seeking dedicated candidates fluent in both Spanish and English to enhance our customer service experience. As a Customer Solutions Specialist, your role will be pivotal in fostering customer loyalty and contributing to our global growth in the foodservice industry.

Responsibilities 📋

• Communicate effectively: Engage with Spanish and English-speaking customers via phone, email, and chat about order statuses and product inquiries.
• Provide solutions: Offer friendly, efficient, and accurate support to drive customer loyalty and increase sales.
• Analyze issues: Listen to customer concerns, investigate problems, and deliver strategic solutions in both languages.
• Update customers: Keep clients informed with the latest order updates and product information.
• Coordinate with teams: Report product or service issues within the department and collaborate with relevant teams.
• Maintain professionalism: Foster a positive, team-oriented environment with a professional attitude.
• Adaptability: Remain flexible and open to change as the company evolves.
• Strategic initiatives: Use proactive thinking to position The Restaurant Store as an industry leader.
• Industry knowledge: Learn about foodservice products and the industry landscape.
• Customer guidance: Assist customers navigating our website and provide product recommendations online.

Physical Requirements 🏋️‍♂️

• Operate while sitting or standing, interfacing with a computer.
• Communicate effectively using speech, vision, and hearing.
• Utilize hands for grasping and fine manipulation.
• Occasionally bend, squat, crawl, climb, and reach.
• Lift, carry, push, or pull up to 50 lbs occasionally.

Remote Work Qualifications 💻

• Reliable, secure high-speed internet (preferably cable or fiber, at least 75mbps download/10mbps upload).
• Home router and modem access.
• Dedicated, distraction-free home office space with a strong wireless or wired connection.
• Physical address (PO boxes not supported).
• Ability to communicate and collaborate through chat, webcam, etc.
• Legal residents of specific states (see list), with W2 employment only — no H-1B sponsorship.

Experience & Education

Ideally, candidates will have a college degree or relevant work experience. However, no formal degree is required — we value skills, experience, and alignment with our core values above all.

Desired Traits & Skills ✨

• Passion for helping restaurants thrive and grow.
• Ability to learn quickly and solve problems effectively.
• Works well independently or collaboratively.
• Strong work ethic and excellent communication skills.
• Aspired to excel in a rapidly expanding company.
• Willing to work a hybrid schedule with at least two office days per week.

Company Overview

We are your one-stop-shop for restaurant supplies and foodservice equipment, committed to exceeding customer expectations with quality and value in mind. 🍽️

Benefits 🎁

• Medical, Vision, Dental
• PTO, Paid Maternity and Parental Leave
• Life Insurance & Disability
• Dependent Care FSA
• 401(k) with matching
• Employee Assistance & Wellness Programs
• Company Discounts & Special Offers with AT&T & Verizon
• Bonus Potential & Insurance Options (Accident, Critical Illness, Adoption Assistance)

Available at HQ Locations Only 🎉

• On-Site Fitness Centers
• Dog-Friendly Offices