Sherwin-Williams Is Hiring A Bilingual Customer Service Specialist

Join Sherwin-Williams as a Customer Service Specialist! 🎨

Embark on a rewarding career by helping customers find the perfect solutions while contributing to a vibrant and inclusive team environment.

About the Role

Customer Service Specialists collaborate closely with wholesale and retail customers to identify their needs, answer product-related questions, and recommend appropriate solutions. They are responsible for resolving customer concerns promptly, ensuring maximum satisfaction, and maintaining high standards of product quality and store appearance. Achieving excellent customer service and meeting sales goals are key priorities.

Location

This position is based at Store #5028:

2010 Enterprise Dr, Forest, VA 24551

Important Information

Customer contact may involve minors, and access to cash, electronic equipment, personal information, store merchandise, and other valuable items is required, sometimes under supervision. A review of criminal history is part of the hiring process to ensure safety and protect our business reputation.

Our Mission and Culture 💡

At Sherwin-Williams, our purpose is to inspire and improve the world through coloring and protecting what matters. Our innovative paints and coatings help brighten and strengthen spaces worldwide. We believe our talented team is the foundation of our success, and we are committed to supporting you through:

• Life: Rewards, benefits, and health/well-being options
• Career: Opportunities for growth and skill development
• Connection: An inclusive environment and community engagement

Let's Create Your Possible!

Getting Started: The Application Process 🚀

Step 1 – Online Application

Visit our Careers page to find suitable roles. Spend approximately 15 minutes creating your profile by entering or importing your details.

Step 2 – Digital Interview

Qualified applicants will be invited to complete a HireVue video interview consisting of behavioral questions. You can record your responses anytime, anywhere! Please complete this step within 7 days of receiving an invitation.

Step 3 – In-Store Interview

Top candidates will be invited for an in-person interview at a store, branch, or facility to meet our team and discuss your fit for the role.

Benefits & Compensation 🏆

We offer comprehensive benefits, including retirement plans, healthcare, and programs for total well-being. Details can be found at My Sherwin-Williams Benefits. Compensation varies based on experience, skills, certifications, and location, and is subject to change.

We consider qualified applicants with arrest or conviction records, adhering to applicable laws, and are committed to equal employment opportunity regardless of race, gender, age, or other protected statuses.

As a VetsFirst employer, we prioritize the referral of protected veterans.

Note: Our recruiting team will never request payment, financial, or sensitive personal information during the application process.

Key Responsibilities

• Deliver outstanding customer satisfaction through excellent sales service 😊
• Assist customers in-person and over the phone by understanding needs and presenting suitable products
• Build trusting relationships with wholesale and retail clients
• Manage sales transactions accurately and according to policies
• Achieve monthly, quarterly, and annual sales goals
• Maintain detailed work order files and formulas
• Pull products from sales floor or warehouse
• Mix and tint products to customer specifications
• Stock shelves and set up attractive displays
• Clean store equipment regularly
• Assist with loading and unloading deliveries
• Support delivery activities as needed
• Maintain a well-stocked and tidy store environment
• Stay informed on product offerings and discuss options with customers
• Follow inventory control procedures
• Identify opportunities to enhance sales performance

Minimum Requirements ✔️

• At least 18 years old
• Legally authorized to work without sponsorship
• Proficient in reading, writing, understanding, and communicating in English and Spanish
• Valid, unrestricted Driver’s License
• Ability to lift up to 50 lbs. frequently and 70 lbs. occasionally, with or without accommodations
• Willingness to work flexible hours, including evenings and weekends
• If internal candidate: Achieved at least a "meets expectations" (3) rating on recent performance appraisals and completed required HR Cloud eLearning courses

Preferred Qualifications 🌟

• High School diploma or GED
• Minimum one year experience in delivery, retail, or customer service roles
• Previous experience selling paint or related products
• Experience operating tinting and mixing equipment